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Join the team
We're after change-makers who don't fit the box. Care about positive impact? You might be one of our kind.
People thrive here in different ways. What matters is kindness, curiosity, a genuine commitment to supporting others and doing work you can be proud of.
We take care of our team so they can take care of their craft, our clients, and the audiences we connect with.
We welcome people of all identities, abilities, cultures, ages, and neurotypes. Think HQ is committed to equitable access and inclusion. We provide workplace and recruitment adjustments to support candidates and team members with diverse needs.
What we offer:
- A purpose-driven, B-Corp certified environment
- Fair and equitable pay, benchmarked to industry standards
- Clear development pathways, support, and regular check-ins
- Hybrid working that balances connection and flexibility: three days in the office, two from home
- Inclusive paid parental leave + supportive, flexible return-to-work options
- A collaborative team focused on shared success, not competition
Current job openings
Job Title
City
Department
City
Melbourne or Sydney
Department
Community Engagement
Job Description
We’re looking for a Community Engagement Lead to help deliver inclusive, best-practice engagement that meaningfully connects with communities across Australia. This is a hands-on, relationship-driven role within our supportive Audience Insights & Engagement team.
The role can be based in either Melbourne (South Melbourne) or Sydney (Surry Hills), with our focus firmly on finding the right person for the role and team.
About the role
As Community Engagement Lead, you'll support the delivery of community engagement initiatives that are respectful, thoughtful and outcomes-focused. Working alongside senior engagement practitioners, you'll help build and maintain trusted relationships with a wide range of communities, stakeholders and organisations.
You'll work closely with community leaders, service providers and advocacy organisations to coordinate engagement activities across a range of client projects. From consultations and focus groups through to case studies, workshops and community events, you'll help ensure community voices are represented authentically and respectfully.
This is a role for someone who enjoys working with people, thrives on organisation and coordination, and values building genuine, trust-based relationships. You'll be equally comfortable out in the community, coordinating logistics behind the scenes, or working alongside project teams to deliver high-quality engagement.
Key responsibilities include: Community engagement and delivery
- Build and maintain positive relationships with community stakeholders, organisations and networks.
- Support the planning and delivery of community engagement activities across multiple projects.
- Recruit and coordinate participants for consultations, interviews, focus groups and workshops.
- Coordinate case studies, community ambassadors and subject matter experts.
- Assist with facilitating community discussions and engagement activities.
- Help ensure engagement activities are culturally responsive, inclusive and well organised.
Project coordination
- Coordinate engagement activities across client projects, ensuring timelines and deliverables are met.
- Prepare stakeholder lists, contact databases and engagement materials.
- Manage schedules, logistics and communications for engagement activities and events.
- Maintain accurate CRM records, participant databases and project documentation.
- Support reporting, evaluation and project administration.
Team and client support
- Work collaboratively with project teams to deliver engagement activities to a high standard.
- Share community insights and observations with the broader project team.
- Support proposal development and other business development activities where required.
- Contribute to continuous improvement of engagement processes, resources and ways of working.
About you
We’re looking for someone with the drive, curiosity and capability to grow into the role. You don’t need to have mastered everything already, but you’ll likely bring:
- Around 2-4 years' experience in community engagement, stakeholder engagement, communications or a related field.
- Experience working alongside diverse communities and stakeholders.
- Strong relationship-building and communication skills.
- Highly organised, with excellent coordination and administrative capability.
- Comfortable managing multiple priorities in a fast-paced environment.
- A collaborative approach and willingness to learn from experienced practitioners.
- Culturally responsive, empathetic and thoughtful in the way you work.
- Comfortable travelling nationally when required.
Most importantly, you're someone who understands that great engagement isn't transactional. You build trust, listen carefully, follow through on commitments, and genuinely care about creating opportunities for people to have their voices heard.
Extra info
Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.
Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from multicultural communities, people who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.
To support safe and ethical engagement with community participants, appointment to this role is subject to holding (or obtaining) a valid Working With Children Check and National Police Check.
Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won't be considered.
City
Sydney
Department
Media Strategy
Job Description
We’re looking for a strategic media leader to help shape the next stage of Think HQ’s integrated offering. Operating at the intersection of media, audience insight, digital innovation and community, you’ll lead media strategies that help clients reach the right people, in the right places, in ways that drive positive change.
You’ll play a key role in building our internal media capability, strengthening relationships across the media landscape, and working closely with our creative, PR, strategy and engagement teams to deliver thoughtful, effective and impactful campaigns.
About the role
As a founding member of the Think HQ media team, this role requires a self-starting powerhouse that can bridge the gap between our creative vision and the diverse communities we serve. As one of the key architects of Think HQ’s media offering, you’ll lead the end-to-end media process from deep-dive audience data analysis and strategic channel selection to high-level vendor negotiations and post-campaign attribution.
You’ll be the internal advocate for the power of paid media and the external face of Think HQ within the industry. You’ll work in a truly collaborative environment where media, creative, PR, and research live under one roof. This is a unique opportunity within an established, high-growth independent agency to use your media expertise to drive genuine positive change.
Key Responsibilities
Strategic architecture and channel mix
- Design and implement Think HQ’s internal media planning and buying frameworks.
- Determine the optimal mix of ATL, Digital, Social, and Community-specific channels to meet complex behavior-change objectives across a range of government, NFP and commercial clients.
- Understand and activate the Australian multicultural media landscape to meet objectives across multiple communities
- Stay ahead of the curve on emerging platforms, ensuring our clients are early adopters of new ways to reach niche audiences.
Data intelligence and audience insights
- Analyse first and third-party data (Nielsen, Roy Morgan, etc.) to uncover relevant audience insights
- Develop audience profiles, with a particular focus on Culturally and Linguistically Diverse and diverse communities.
- Build robust reporting models that prove the real-world impact and ROI of our campaigns.
Partnerships and buying
- Use industry relationships to negotiate strong rates, added value and opportunities.
- Act as a key contact for media owners and partners.
- Help transition media buying from an outsourced model to a stronger internal capability.
Integration and growth
- Support new business pitches with media strategy and insight.
- Work with creative, PR, strategy and engagement teams to strengthen campaign outcomes.
- Help build internal understanding of how media can amplify integrated work.
- Ensure media strategies support positive outcomes for people, places and the planet, with a particular focus on reaching and connecting with diverse audiences.
About you
You’re a self starter. You don't wait for a manual; you're excited by the prospect of a blank page and have the experience to fill it.
Collaboration is your default setting. You understand that at Think HQ, the best ideas are born at the intersection of diverse perspectives, and you thrive on bringing media to the table as a collaborative partner.
Ideally you'll bring:
- Experience: 8+ years in media strategy and planning, ideally within a top-tier agency environment.
- The network: You’re incredibly well-connected in the Australian media landscape. People take your calls because they respect your expertise.
- Data-fluent: You can translate complex data sets into simple, actionable strategies that a client can understand and get excited about.
- Mission-driven: You’re ready to use your skills to drive health, education, inclusion, and social justice.
- Entrepreneurial spirit: You have the grit required to be a department of one today, with the vision to lead a department of ten tomorrow.
Extra info
Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.
Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.
City
Melbourne
Department
Account Management
Job Description
Think HQ is looking for a client-facing, process-driven Project Manager to join our fast-growing Melbourne team. If you thrive working on integrated projects across an agency environment, love a beautifully organised spreadsheet, and get a thrill from bringing complex jobs on time and budget, we want to hear from you.
About the role
As Project Manager, you will be a strong communicator and the engine room of the agency. Working alongside our Client Management team, your primary focus will be owning the end-to-end delivery process: scoping new briefs, building timelines, managing resource allocation, and tracking project budgets.
You are a proactive problem solver who keeps internal teams and clients completely on track, navigating risks, solving issues collaboratively and ensuring projects are delivered to their strategic intent.
Day-to-day responsibilities include:
Planning & Documentation
- Develop and maintain all project documentation including scoping documents, project plans, timelines, budgets and resourcing plans, keeping information accurate and up to date across agency systems.
- Facilitate requirement gathering workshops with team and clients.
Internal Coordination & Delivery
- Drive internal project delivery, ensuring work moves through the agency on time and within scope, with the right people briefed, aligned and able to deliver.
- Write and issue internal briefs to creative, research, PR, technology or production teams.
- Lead and coordinate internal WIPs, resourcing meetings, ensuring actions, decisions and next steps are clearly captured and communicated.
- Brief and manage external suppliers day-to-day.
- Balance agency-wide capacity and skill sets to assign the right talent to the right tasks.
- Develop relationships with department leads, and get to know the skillsets of people within their teams to enable effective and efficient resourcing.
- Develop a strong partnering relationship with Client Leads/Managers built on mutual trust and clear communication.
Client Management
- Work alongside the Client Account Management team to understand client needs, strategic intent, brand guidelines and value drivers.
- Bring this knowledge into every project to ensure delivery is aligned to client expectations.
- Act as a day-to-day client contact on projects, leading WIPs, project updates and follow-ups.
- Document client meetings and key project discussions, sharing relevant updates with the internal team in a clear and timely way.
Risk & Scope Management
- Proactively identify project risks, delays and scope creep, developing mitigation actions to resolve issues before they escalate. Raise change requests or seek additional approvals where required to protect scope and budget.
- Review project deliverables and workflow ahead of key milestones to ensure work is progressing to the right standard.
Finance & Budget Management
- Manage project budgets across phases, teams and external suppliers, using reporting data to identify risks and opportunities for improvement.
- Build and interpret project status reports, burn rates and basic dashboards.
- Work with Client Leads/Managers and Finance to support accurate billing, reconciliations and budget tracking.
Continuous Improvement & Team Development
- Continuously look for ways to improve project processes, ways of working and delivery structures across the team.
- Share knowledge and expertise with the broader team, educating others in best practice project management and delivery.
Agency Contribution
- Stay across Think HQ's services, systems and ways of working to support integrated, high-quality delivery.
- Contribute positively to Think HQ's culture and values, both internally and in how you show up with clients and partners.
About you
We’re looking for someone with the drive, curiosity and capability to grow into the role. You don’t need to have mastered everything already, but you’ll likely bring:
- 3 years of dedicated project management experience (advertising or creative agency background highly regarded).
- Relevant tertiary qualification, or equivalent PM certification or training.
- A natural relationship builder who earns trust through consistent, high-quality delivery.
- Excellent communication and presentation skills across various levels of stakeholders.
- Ability to work in an environment managing competing priorities and tight deadlines.
- Impeccable attention to detail. Nothing slips past you, including timeline dependencies, typos and resource bottlenecks.
- Proficiency in agency PM tools such as Excel, Google Workspace, WorkBook, Jira, Monday .com, Asana.
- An understanding of a range of methodologies: PMBOK, Agile, Waterfall.
Extra info
Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.
Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.
Thinktern Program
Please note that the Thinktern program is not currently accepting applications for the tertiary internship or community traineeship programs. Applications will re-open in January 2027. We look forward to chatting to you then!