The Senior Social Content Executive / Social Content Specialist is a hands-on role within our PR and Strategic Communications team, supporting the planning, creation and delivery of social and digital campaigns.

You’ll work across owned, earned and paid channels, developing content that helps our clients reach the right audiences, build engagement and strengthen their presence across different platforms.

Day to day, you’ll manage social content calendars, draft and adapt copy, support client and internal workflows, and track campaign and content performance.

A strong understanding of the Chinese social media landscape is important, particularly WeChat and RedNote, alongside confidence working across Meta, LinkedIn and TikTok.

Some of the key responsibilities include: Integrated Social Content & Platform Execution (Owned)

• Draft clear, audience-focused copy for owned social channels (Meta, LinkedIn, TikTok, Instagram, WeChat, RedNote) and supporting digital platforms (blogs, email newsletters).
• Assist in maintaining master content calendars, balancing structured brand narratives with real-time, culturally relevant rapid responses.
• Create visual assets and short-form video clips (e.g., Stories, Reels, TikToks) using tools like Canva, CapCut, or Adobe Creative Suite.
• Schedule and publish approved content via social management platforms (e.g., Brandwatch, Sprout Social), ensuring accurate formatting.

Influencer Engagement & Creator Logistics (Earned)

• Assist with creator identification, vetting, and building talent shortlists aligned with campaign values and briefs across mainstream and Chinese platform creators
• Coordinate creator logistics, including dispatching campaign briefs, tracking deliverables, managing timelines, and shipping gifting/products.
• Review incoming influencer drafts to ensure key messaging accuracy and compliance with Australian advertising regulations (AANA Code of Ethics and Ad Standards) and platform-specific regulations.
• Maintain positive, reciprocal relationships with talent, content creators, and talent agencies.

Paid Media Coordination & Support (Paid)

• Support the Social Media Manager with paid campaign setups, including preparing ad copy variations, gathering creative assets, and organising ad specs.
• Generate tracking links (UTMs) and verify accurate link formatting across ad campaigns.
• Assist with basic campaign setup checks within Business Managers (Meta Ads Manager, LinkedIn Campaign Manager).
• Monitor live paid campaigns for link errors, display glitches, or delivery issues.

Community-Building & Active Engagement

• Perform day-to-day community management by responding to comments, direct messages, and mentions in an empathetic, on-brand voice.
• Proactively join digital conversations to cultivate safe, welcoming, and inclusive online communities.
• Follow established escalation protocols to flag high-risk comments, negative sentiment, or potential PR risks to senior leaders immediately, including back-translating flagged Chinese-language comments into clear English to facilitate prompt internal review and risk management.

Analytics & Performance Reporting

• Track channel metrics using native tools and reporting platforms.
• Compile data for regular performance reports, summarising engagement, reach, top-performing content, and audience insights.
• Maintain a solid understanding of measurement mechanisms, attribution models, and reporting limitations across both mainstream and Chinese social platforms.

Quality Control & Accessibility

• Champion digital accessibility on social media, applying closed captions, alt-text, and readable formatting adhering to WCAG guidelines.
• Proofread all digital assets prior to publishing for immaculate grammar, tone, and formatting in English and Chinese.
• Back-translate Chinese content copy into English for internal team and client review when required to ensure message accuracy and brand alignment prior to publication.

You won’t need to know everything from day one, and there’s plenty of room to keep building your skills in the role.

What we do need is a strong grounding in social content and real familiarity with the Chinese social media landscape, particularly WeChat and RedNote. You should already understand how these platforms work, how people use them and how content needs to be adapted for them.

Ideally, you'll bring:

• 2–3 years of relevant experience in social media, digital content or agency coordination.
• Strong working knowledge of mainstream social platforms including Facebook, Instagram, TikTok and LinkedIn.
• Hands-on experience with Chinese social platforms, particularly WeChat and RedNote.
• Experience working in an agency environment.
• Confidence explaining specialised social platforms to clients, including how they work, how audiences behave and what good practice looks like.
• Experience collaborating with cross-functional teams, including content creators, designers and marketing teams.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from multicultural communities, people who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won't be considered.

As a Senior Lead, you’ll be responsible for shaping and overseeing integrated communication campaigns designed to meaningfully connect with multicultural communities across Australia. You’ll bring together strategy, advertising, PR, community engagement, content and language services to help our clients communicate in ways that are relevant, accessible and culturally informed.

You’ll work closely with clients, communities and specialists from across Think HQ to turn complex communication challenges into thoughtful, effective campaigns that create positive outcomes.

This role is unique in that part of it requires market profile and advocacy for inclusive communications, with a lean towards multicultural communications. As our work grows in this space, we need a leader who can influence industry standards, advocating for clients across business and government to communicate inclusively with all Australians.

Key Responsibilities:

• Lead a portfolio of clients and projects with a strong focus on multicultural and inclusive communications, building trusted relationships and providing strategic advice.
• Develop clear, thoughtful and inclusive communication strategies and high quality proposals designed to reach today’s multicultural Australia.
• Lead integrated campaigns spanning multicultural and in-language advertising, PR, owned content, community and stakeholder engagement, events and activations.
• Bring together specialists from across Think HQ to shape and deliver genuinely integrated work.
• Help design research and consultation approaches that include and represent the communities our campaigns need to reach.
• Provide strategic recommendations on audiences, channels, formats, language, content and user experience.
• Guide the development of culturally inclusive campaign concepts, creative, talent and content.
• Produce and oversee high-quality written, audio and visual communication materials, including content designed for translation and adaptation.
• Build strong relationships with multicultural community organisations, leaders, stakeholders and media.
• Plan and oversee media, community and stakeholder events and partnerships.
• Support and develop CultureVerse Specialists and junior members of the team, providing clear direction, feedback and coaching.
• Keep across multicultural community issues, audience insights, government policy and the broader media and communications landscape.
• Evaluate campaigns and use insights to continually strengthen our work.
• Advocate for inclusive communications to key stakeholders and client groups.
• Contribute to Think HQ’s growth through existing client relationships, new opportunities, pitches and proposals.

You’re an experienced communications practitioner who combines strong strategic thinking with excellent client leadership and a genuine interest in how communications can better serve Australia’s diverse communities.

You’ll ideally bring:

• Significant experience in communications, PR, advertising or a related field, ideally within an agency environment.
• Strong experience developing and delivering communication strategies and integrated campaigns.
• The confidence to independently manage clients, projects, budgets, stakeholders and competing priorities.
• Excellent written and verbal communication skills, including the ability to make complex information clear and accessible.
• An understanding of how content needs to be developed for diverse audiences, including people with lower English proficiency and content that will be translated or culturally adapted.
• An interest in or experience working with multicultural communities, along with an understanding of Australia’s cultural and linguistic diversity.
• Strong organisational skills and the ability to keep multiple projects moving without losing sight of the detail.
• Experience working across media, PR, content, stakeholder or community engagement channels.
• A collaborative approach and the ability to bring different specialists together around a shared outcome.
• Strong attention to detail, curiosity and sound judgement.
• An understanding of cultural competency and a commitment to continuing to build your own.
• Experience delivering government, public information or behaviour-change campaigns, working with multicultural media, or planning major stakeholder and community activations would be a bonus.

Don’t worry if you don’t tick every box. We’re much more interested in finding someone smart, thoughtful and motivated who shares our values, cares about the work and wants to keep learning.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

To apply Send us your resume and a brief cover letter telling us a little about you, why this role interests you, and why you’d like to be part of Think HQ.

As our Vendor Manager, you’ll manage and grow the network of freelance translators and linguists that supports our Language Services team.

You’ll be responsible for finding and onboarding the right suppliers, maintaining strong relationships, keeping our vendor data and certifications in good shape, and supporting quality and compliance with ISO 17100.

You’ll also work closely with our broader teams, including Audience Insights & Engagement, to support research and community engagement projects where language and cultural expertise are needed.

Key responsibilities include:

• Recruit translators and linguists across different languages, specialisations and subject areas.
• Manage supplier onboarding, including competency testing, contracts, qualifications and NAATI certification records.
• Maintain accurate vendor records covering language pairs, specialisations, availability and other key information.
• Monitor translator performance, quality, availability and capacity.
• Provide clear, constructive feedback and support continuous improvement.
• Build strong, trusted relationships with our freelance translator community.
• Act as a key point of contact between translators and our internal teams, resolving questions and issues as they arise.
• Coordinate professional development opportunities, webinars, training and translator events.
• Support initiatives contributing to translator engagement and NAATI recertification.
• Help maintain our ISO 17100 framework, workflows, documentation, internal training and audit readiness.
• Maintain our vendor registry and support systems including Monday.com and Smartcat.
• Raise and reconcile purchase orders and help ensure supplier invoices are submitted and processed correctly.
• Work with translators and our Finance team to resolve payment, invoicing or reconciliation queries.
• Support other operational activities across the Language Services team as needed.

You’ll be someone who enjoys working with people and detail. You’re organised, responsive and comfortable keeping lots of moving pieces on track without losing sight of the relationships behind them.

You’ll ideally bring:

• Strong administration, coordination or vendor/supplier management experience.
• Excellent organisation and attention to detail.
• Confidence building relationships with a diverse network of external suppliers.
• Clear, thoughtful written and verbal communication.
• The ability to manage competing priorities and follow things through.
• Confidence working with systems, databases and operational processes.
• A practical, collaborative approach to solving problems.

Experience in translation, localisation, language services, NAATI or ISO 17100 would be highly regarded, but you don’t need to know everything on day one. Curiosity, good judgement and a willingness to learn matter too.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from multicultural communities, people who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won't be considered.

As Community Engagement Specialist, you’ll support projects from early planning through to delivery.

That might mean coordinating with community organisations, helping organise consultations and workshops, keeping stakeholders informed, or making sure the practical pieces of a project are on track.

We’re looking for someone with a good foundation, strong organisational skills and an interest in growing into a more experienced engagement practitioner over time.

Some of the key responsibilities include: Community engagement and delivery

• Build and maintain positive relationships with community stakeholders, organisations and networks.
• Support the planning and delivery of community engagement activities across multiple projects.
• Recruit and coordinate participants for consultations, interviews, focus groups and workshops.
• Coordinate case studies, community ambassadors and subject matter experts.
• Assist with facilitating community discussions and engagement activities.
• Help ensure engagement activities are culturally responsive, inclusive and well organised.

Project coordination

• Coordinate engagement activities across client projects, ensuring timelines and deliverables are met.
• Prepare stakeholder lists, contact databases and engagement materials.
• Manage schedules, logistics and communications for engagement activities and events.
• Maintain accurate CRM records, participant databases and project documentation.
• Support reporting, evaluation and project administration.

Team and client support

• Work collaboratively with project teams to deliver engagement activities to a high standard.
• Share community insights and observations with the broader project team.
• Support proposal development and other business development activities where required.
• Contribute to continuous improvement of engagement processes, resources and ways of working.

We’re looking for someone with the drive, curiosity and capability to grow into the role. You don’t need to have mastered everything already, but you’ll likely bring:

• Around 2-3 years' experience in community engagement, stakeholder engagement, communications or a related field.
• Experience working alongside diverse communities and stakeholders.
• Strong relationship-building and communication skills.
• Highly organised, with excellent coordination and administrative capability.
• Comfortable managing multiple priorities in a fast-paced environment.
• A collaborative approach and willingness to learn from experienced practitioners.
• Culturally responsive, empathetic and thoughtful in the way you work.
• Comfortable travelling nationally when required.

Most importantly, you're someone who understands that great engagement isn't transactional. You build trust, listen carefully, follow through on commitments, and genuinely care about creating opportunities for people to have their voices heard.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from multicultural communities, people who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

To support safe and ethical engagement with community participants, appointment to this role is subject to holding (or obtaining) a valid Working With Children Check and National Police Check.

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won't be considered.