Join the team
People thrive here in different ways. What matters is kindness, curiosity, a genuine commitment to supporting others and doing work you can be proud of.
We take care of our team so they can take care of their craft, our clients, and the audiences we connect with.
We welcome people of all identities, abilities, cultures, ages, and neurotypes. Think HQ is committed to equitable access and inclusion. We provide workplace and recruitment adjustments to support candidates and team members with diverse needs.
What we offer:
- A purpose-driven, B-Corp certified environment
- Fair and equitable pay, benchmarked to industry standards
- Clear development pathways, support, and regular check-ins
- Hybrid working that balances connection and flexibility: three days in the office, two from home
- Inclusive paid parental leave + supportive, flexible return-to-work options
- A collaborative team focused on shared success, not competition
We’re looking for an Account Director to join our growing Sydney team — a trusted account lead who can nurture strong client relationships, manage programs of work, and guide integrated projects from brief to delivery. You’ll be the steady hand our clients rely on, leading complex, purpose-led campaigns across creative, digital, PR, events and audience-specific communications.
Think HQ is an award-winning positive change agency, powered by a collaborative team of 100+ specialists who reflect today’s Australia. With offices in Melbourne and Sydney, we bring national reach and local insight together to deliver meaningful work that connects with audiences and drives impact.
As the only B Corp-certified agency of our size, positive change isn’t just something we talk about — it’s something we measure.
As Account Director, you’ll lead meaningful, multi-disciplinary projects across creative, digital, PR, events, strategy and research. You’ll act as a trusted partner to your clients — shaping inclusive, respectful and community-informed campaigns, and guiding them from first spark to final delivery.
A natural relationship-builder and strategic thinker, you know how to bring teams together to do their best work. You’ll champion best-practice account leadership, foster seamless collaboration across the agency, and help create work that genuinely connects and delivers measurable impact.
While every day will look different, at a high level you will:
- Work across a portfolio of clients and projects to deliver effective and creative communications.
- Establish and lead regular project/client meetings and communications to ensure clients and internal teams are focused, informed and aware of their responsibilities and deadlines.
- Work with the Sydney Director to identify any issues and help solve client and internal challenges
- Mentor junior members of the Client Management team, providing guidance and training to help upskill and progress their career.
- Champion best practice integration across disciplines, demonstrating leadership and initiative by recommending and implementing more effective ways of working.
- Work quickly to identify and solve problems with client relationships and project deliverables.
- Deliver campaigns and communications programs against the agreed strategy ensuring that the strategy is championed throughout the life of the project.
- Help with the delivery of the Client Management team’s organisational plan, ensuring the team is delivering on the priorities set each year.
You have:
- 7+ years’ experience in account management, ideally within an integrated agency environment
- Proven experience leading client relationships and delivering integrated campaigns across multiple disciplines (creative, digital, PR, events, etc.)
- Excellent written and verbal communication skills, with strong presentation and stakeholder management ability
- A positive, solutions-focused mindset with strong critical thinking and problem-solving skills
- Experience mentoring and supporting junior team members
- Strong project, time management and prioritisation skills, with exceptional attention to detail
- The ability to collaborate effectively across teams and work well under pressure
- Knowledge of production processes (desirable)
- Experience working with government clients (an advantage, but not essential)
Don’t worry if you don’t tick every requirement for this role – our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.
At Think HQ, you’ll be part of a workplace that offers:
- A supportive team that’s genuinely invested in your professional growth
- Access to wellbeing support and coaching through our employee assistance program, delivered by leading social enterprise Hey Mate
- Ongoing learning opportunities, including regular Lunch and Learn sessions and access to training through our Advertising Council Australia membership
- A truly inclusive workplace, underpinned by policies such as paid parental leave and gender affirmation leave
- A hybrid work approach that balances time in the office with flexibility to work remotely, depending on what works best for the team and the business. Our core office days are Monday, Wednesday and Friday, with the option to work from home on Tuesdays and Thursdays Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace. Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce. Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won’t be considered.
We’re looking for a Language Services Coordinator, engaged on a casual basis, to support Think HQ’s mission to deliver communications that include and represent every Australian in our diverse community.
As Language Services Coordinator, you’ll keep all language services work moving smoothly and on time, from start to finish. Working closely with stakeholders, you’ll use your strong communication skills to ensure projects meet client expectations, budgets and timelines.
Some of the tasks you'll be responsible for as Language Services Coordinator include:
- Managing translation and checking jobs from initiation through to completion in a timely manner.
- Liaising with translators and other vendors to schedule and secure translation work.
- Coordinating Language Services and Translation requirements with internal teams and external partners to deliver high-quality outcomes.
- Supporting and guiding vendors throughout the translation process, remaining flexible as project needs evolve.
- Maintaining meticulous attention to detail and strong Quality Control practices across all outputs, including translations, revisions, graphic layouts, video captioning and other ad-hoc tasks.
- Providing vendors with clear instructions, context and expectations to ensure the intended source message is understood.
- Proactively identifying and addressing issues related to translators or translation quality, and escalating concerns to senior team members where appropriate.
- Supporting Production projects, including booking talent and managing production schedules.
You’ll be working alongside a collaborative, inclusive team who will support you every step of the way.
We work to recognised international quality standards (ISO 17100), so you’ll need a relevant tertiary qualification in linguistics, translation and/or interpreting.
Other skills and experience that will set you up for success in this role include:
- Knowledge of additional languages other than English
- You have a strong quality focus and are able to do precise, accurate work under pressure.
- You have excellent organisational skills and proven abilities in project management.
- You are able to manage several projects simultaneously and respond to changes in work priorities and/or project schedules in a flexible and responsive manner.
- You have excellent communication skills.
- You are a strong team player in a multicultural and incluisve environment.
Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.
This role is based onsite in our South Melbourne office, conveniently located a short walk from routes 96 and 109 trams, Southbank and Southern Cross Station.
Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won’t be considered.
Are you a current bachelor's or master's student and looking to use your skills to make a positive impact?
You have come to the right place! Think HQ is a fast-growing, award-winning agency committed to positive social change. We are on the hunt for passionate people wanting to dip their toes into an integrated agency and are willing to try new things.
Based in South Melbourne (and a Sydney office in Surry Hill), we work with a range of clients to create positive outcomes for people, the planet, and places. We are a full-service agency, working collaboratively across advertising, PR, content, research, strategy, production, technology, translation, multicultural communication, and community engagement. Our skills are diverse, but we’re united by our uncompromised mission to create a positive today and tomorrow. Our team comes from a diverse background of experiences. We have an ex flight attendant, a dentist, someone who studied veterinary science and a record store owner. There is no right pathway!
This role is all about You! At Think HQ we are truly a diverse and integrated agency and there are so many opportunities to grow and amazing people to learn from.
You could:
- Collaborate with copywriters to craft media articles (an opportunity within the creative team, art and copy).
- Work with a NAATI certified translator to localise English messages for wider accessibility (an opportunity with CultureVerse, language service team).
- Participate in internal briefings and client calls where appropriate (an opportunity with Client Service).
- Work with the team to engage with community partners, ambassadors, and influencers, delivering campaign messages in a convincing and engaging format (an opportunity with the PR team and CultureVerse team).
- Shadow researchers in conducting in-person or online interviews (an opportunity with the Insights and Strategy team).
- And many more opportunities for you to explore! On your first day, we will work with you to develop a scope of work framework to help guide your internship in ThinkHQ.
Our ask of applicants is that they bring enthusiasm, a passion for creating positive social change, an understanding of why Think HQ is so unique and a strong aptitude for communications. In return, we offer the opportunity to learn from seasoned professionals, work on a diverse range of clients and campaigns and enjoy our industry-leading office.
Applicants are required to be a current student of relevant degree and taking the internship as part of their course.
- Curiosity to learn and ask questions
- Good written and verbal communication skills.
- Ability to be a strong team player in a diverse and multicultural environment.
- You bring a positive, passionate, solutions-focused attitude.
- Willingness to try new things and step out of your comfort zone.
- A unique passion or interest that you’re willing to share- could be as niche as brilliant baking
- Speak another language can be a bonus if you are looking to work with the CultureVerse and Language Service team.
Don’t worry if you don’t tick every requirement on this list – our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.
Location: South Melbourne or Surry Hills
Engagement: Upon confirmation based on the course requirement (approximately 10 weeks)
Job Type: Fixed Term Contract. Our tertiary internship program is not remunerated. It operates within FairWork guidelines. Think HQ is a family-friendly, hybrid workplace.
Alongside your application, we ask that you submit responses to the following questions in any format you feel best expresses your answer. This may be written, visual or even audio or video recorded. If writing, please keep it to 100 words or less.
- Why do you want to intern at Think HQ?
- What’s a social cause you care about working on and why?
Are you looking to try something new or switch careers? Are you interested in how the communications industry works and what the possibilities are? Then consider applying to our Community Traineeship program!
We’re an award-winning, B-Corp Certified agency committed to positive social change. We’re looking for passionate people willing to try new things and get a taste of work in an integrated agency.
Our Community Traineeship is an opportunity for anyone who might be facing barriers in gaining work experience, particularly in the communications industry.
This is an opportunity for people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce. It’s a chance to gain work experience in an agency to identify your passion, field of interest, and your strength.
Unlike our Tertiary program, you won’t need any specific skills or qualifications and we will accommodate any access requirements you may have.
We'll find the best fit for you and your interests!
Our ask of applicants is that they bring enthusiasm, a passion for creating positive social change, an understanding of why Think HQ is so unique and a strong aptitude for communications. In return, we offer the opportunity to learn from seasoned professionals, work on a diverse range of clients and campaigns and to enjoy our industry-leading office.
- Curiosity to learn and ask questions
- Ability to be a strong team player in a diverse and multicultural environment.
- You bring a positive, passionate, solutions-focused attitude.
- A unique passion or interest that you’re willing to share- could be as niche as brilliant baking
- Willingness to try new things and step out of your comfort zone
Don’t worry if you don’t tick every requirement on this list – our priority is a motivated individual with a positive attitude and who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.
Think HQ values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.
Alongside your application, we ask that you submit responses to the following questions in any format you feel best expresses your answer. This may be written, visual or even audio or video recorded. If writing, please keep it to 100 words or less. If audio or video recorded, please keep these to one to two minutes.
- Why do you want to intern at Think HQ?
- What is something you’ve created that you’re proud of (could be a cake, an art project, a local community group).