As a founding member of the Think HQ media team, this role requires a self-starting powerhouse that can bridge the gap between our creative vision and the diverse communities we serve. As one of the key architects of Think HQ’s media offering, you’ll lead the end-to-end media process from deep-dive audience data analysis and strategic channel selection to high-level vendor negotiations and post-campaign attribution.

You’ll be the internal advocate for the power of paid media and the external face of Think HQ within the industry. You’ll work in a truly collaborative environment where media, creative, PR, and research live under one roof. This is a unique opportunity within an established, high-growth independent agency to use your media expertise to drive genuine positive change.

Key Responsibilities

Strategic architecture and channel mix

• Design and implement Think HQ’s internal media planning and buying frameworks.
• Determine the optimal mix of ATL, Digital, Social, and Community-specific channels to meet complex behavior-change objectives across a range of government, NFP and commercial clients.
• Understand and activate the Australian multicultural media landscape to meet objectives across multiple communities
• Stay ahead of the curve on emerging platforms, ensuring our clients are early adopters of new ways to reach niche audiences.

Data intelligence and audience insights

• Analyse first and third-party data (Nielsen, Roy Morgan, etc.) to uncover relevant audience insights
• Develop audience profiles, with a particular focus on Culturally and Linguistically Diverse and diverse communities.
• Build robust reporting models that prove the real-world impact and ROI of our campaigns.

Partnerships and buying

• Use industry relationships to negotiate strong rates, added value and opportunities.
• Act as a key contact for media owners and partners.
• Help transition media buying from an outsourced model to a stronger internal capability.

Integration and growth

• Support new business pitches with media strategy and insight.
• Work with creative, PR, strategy and engagement teams to strengthen campaign outcomes.
• Help build internal understanding of how media can amplify integrated work.
• Ensure media strategies support positive outcomes for people, places and the planet, with a particular focus on reaching and connecting with diverse audiences.

You’re a self starter. You don't wait for a manual; you're excited by the prospect of a blank page and have the experience to fill it.

Collaboration is your default setting. You understand that at Think HQ, the best ideas are born at the intersection of diverse perspectives, and you thrive on bringing media to the table as a collaborative partner.

Ideally you'll bring:

• Experience: 8+ years in media strategy and planning, ideally within a top-tier agency environment.
• The network: You’re incredibly well-connected in the Australian media landscape. People take your calls because they respect your expertise.
• Data-fluent: You can translate complex data sets into simple, actionable strategies that a client can understand and get excited about.
• Mission-driven: You’re ready to use your skills to drive health, education, inclusion, and social justice.
• Entrepreneurial spirit: You have the grit required to be a department of one today, with the vision to lead a department of ten tomorrow.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

As our Vendor Manager, you’ll manage and grow the network of freelance translators and linguists that supports our Language Services team.

You’ll be responsible for finding and onboarding the right suppliers, maintaining strong relationships, keeping our vendor data and certifications in good shape, and supporting quality and compliance with ISO 17100.

You’ll also work closely with our broader teams, including Audience Insights & Engagement, to support research and community engagement projects where language and cultural expertise are needed.

Key responsibilities include:

• Recruit translators and linguists across different languages, specialisations and subject areas.
• Manage supplier onboarding, including competency testing, contracts, qualifications and NAATI certification records.
• Maintain accurate vendor records covering language pairs, specialisations, availability and other key information.
• Monitor translator performance, quality, availability and capacity.
• Provide clear, constructive feedback and support continuous improvement.
• Build strong, trusted relationships with our freelance translator community.
• Act as a key point of contact between translators and our internal teams, resolving questions and issues as they arise.
• Coordinate professional development opportunities, webinars, training and translator events.
• Support initiatives contributing to translator engagement and NAATI recertification.
• Help maintain our ISO 17100 framework, workflows, documentation, internal training and audit readiness.
• Maintain our vendor registry and support systems including Monday.com and Smartcat.
• Raise and reconcile purchase orders and help ensure supplier invoices are submitted and processed correctly.
• Work with translators and our Finance team to resolve payment, invoicing or reconciliation queries.
• Support other operational activities across the Language Services team as needed.

You’ll be someone who enjoys working with people and detail. You’re organised, responsive and comfortable keeping lots of moving pieces on track without losing sight of the relationships behind them.

You’ll ideally bring:

• Strong administration, coordination or vendor/supplier management experience.
• Excellent organisation and attention to detail.
• Confidence building relationships with a diverse network of external suppliers.
• Clear, thoughtful written and verbal communication.
• The ability to manage competing priorities and follow things through.
• Confidence working with systems, databases and operational processes.
• A practical, collaborative approach to solving problems.

Experience in translation, localisation, language services, NAATI or ISO 17100 would be highly regarded, but you don’t need to know everything on day one. Curiosity, good judgement and a willingness to learn matter too.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from multicultural communities, people who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won't be considered.

As Senior Lead - Inclusive Communications you’ll be responsible for shaping and overseeing integrated communication campaigns designed to meaningfully connect with multicultural communities across Australia. You’ll bring together strategy, advertising, PR, community engagement, content and language services to help our clients communicate in ways that are relevant, accessible and culturally informed.

You’ll work closely with clients, communities and specialists from across Think HQ to turn complex communication challenges into thoughtful, effective campaigns that create positive outcomes.

This role is unique in that part of it requires market profile and advocacy for inclusive communications, with a lean towards multicultural communications. As our work grows in this space, we need a leader who can influence industry standards, advocating for clients across business and government to communicate inclusively with all Australians.

Key Responsibilities:

• Lead a portfolio of clients and projects with a strong focus on multicultural and inclusive communications, building trusted relationships and providing strategic advice.
• Develop clear, thoughtful and inclusive communication strategies and high quality proposals designed to reach today’s multicultural Australia.
• Lead integrated campaigns spanning multicultural and in-language advertising, PR, owned content, community and stakeholder engagement, events and activations.
• Bring together specialists from across Think HQ to shape and deliver genuinely integrated work.
• Help design research and consultation approaches that include and represent the communities our campaigns need to reach.
• Provide strategic recommendations on audiences, channels, formats, language, content and user experience.
• Guide the development of culturally inclusive campaign concepts, creative, talent and content.
• Produce and oversee high-quality written, audio and visual communication materials, including content designed for translation and adaptation.
• Build strong relationships with multicultural community organisations, leaders, stakeholders and media.
• Plan and oversee media, community and stakeholder events and partnerships.
• Support and develop CultureVerse Specialists and junior members of the team, providing clear direction, feedback and coaching.
• Keep across multicultural community issues, audience insights, government policy and the broader media and communications landscape.
• Evaluate campaigns and use insights to continually strengthen our work.
• Advocate for inclusive communications to key stakeholders and client groups.
• Contribute to Think HQ’s growth through existing client relationships, new opportunities, pitches and proposals.

You’re an experienced communications practitioner who combines strong strategic thinking with excellent client leadership and a genuine interest in how communications can better serve Australia’s diverse communities.

You’ll ideally bring:

• Significant experience in communications, PR, advertising or a related field, ideally within an agency environment.
• Strong experience developing and delivering communication strategies and integrated campaigns.
• The confidence to independently manage clients, projects, budgets, stakeholders and competing priorities.
• Excellent written and verbal communication skills, including the ability to make complex information clear and accessible.
• An understanding of how content needs to be developed for diverse audiences, including people with lower English proficiency and content that will be translated or culturally adapted.
• An interest in or experience working with multicultural communities, along with an understanding of Australia’s cultural and linguistic diversity.
• Strong organisational skills and the ability to keep multiple projects moving without losing sight of the detail.
• Experience working across media, PR, content, stakeholder or community engagement channels.
• A collaborative approach and the ability to bring different specialists together around a shared outcome.
• Strong attention to detail, curiosity and sound judgement.
• An understanding of cultural competency and a commitment to continuing to build your own.
• Experience delivering government, public information or behaviour-change campaigns, working with multicultural media, or planning major stakeholder and community activations would be a bonus.

Don’t worry if you don’t tick every box. We’re much more interested in finding someone smart, thoughtful and motivated who shares our values, cares about the work and wants to keep learning.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

To apply Send us your resume and a brief cover letter telling us a little about you, why this role interests you, and why you’d like to be part of Think HQ.