Our proposition to you
It’s a fun, challenging gig. The kind where you’ll meet inspiring people, learn about things you may never knew existed, and go home each day feeling like you’ve done something good. We support and respect one another, so everyone — no matter how long you’ve been here — is given room to speak up and share ideas.
Think HQ values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.
Current job openings
We’re after a UX/UI Designer who knows how to make digital experiences feel effortless.
You combine creativity with logic, care about the details, and know how to turn complex ideas into designs that just make sense.
We’re on the lookout for a thoughtful and creative UX/UI Designer to join our team.
If you’re passionate about designing intuitive, inclusive digital experiences that make an impact, and you enjoy collaborating with curious and committed people, this might be the role for you.
As a UX/UI Designer, you will collaborate with multidisciplinary teams, including developers, project managers, strategists, and copywriters, to deliver innovative solutions that align with client objectives. You will be responsible for guiding projects from concept to completion while ensuring the best user experience through intuitive, user-centered design.
The ideal candidate should be able to efficiently combine creativity, functionality, and technology to solve user problems across a vast range of web applications, emerging technology products and campaigns. We encourage you to apply if you have a positive attitude, have a passion for solving user problems and designing functionally desirable experiences.
About Us Think HQ is a fully integrated, award-winning positive change agency that does it all. We create communication powered by collaboration, with expertise that spans strategy and creative through to tech, production, multicultural engagement, PR, and events.
Our unique range of services work together seamlessly to deliver brilliant work for our clients. With a team of 100+ specialists that reflects today’s Australia, we know how to make the connections that count. From our Melbourne and Sydney offices, we combine national reach with local insight.
As the only B-Corp certified agency of our size, we take creating positive change seriously - it’s not just a value, but a measurable outcome.
In this role you will:
- Apply user-centred design methodologies, from capturing key user pain points and behaviours through user research and usability testing to crafting key user flows, wireframes, information architectures and prototypes.
- Synthesise insights from research to inform design decisions and create user personas, journey maps, and key recommendations.
- Think creatively and develop design/artistic concepts, graphics, and layouts.
- Present design concepts, solutions, and rationale to clients and internal teams, incorporating feedback and refining designs accordingly.
- Design high-fidelity user interfaces that are both functionally performant, aesthetically pleasing and aligned with the broader design work and client identity/requirements.
- Ensure consistency of visual elements, typography, and design patterns across various platforms and devices.
- Apply your high-level understanding of front-end development practice (i.e. use of UI library) by creating compelling design style guides and design systems, ensuring best collaboration with development teams.
- Ensure proper use of collaborative design tools (such as Figma) in a manner that facilitates prototyping, reuse of component library and development practices.
- Work closely with developers and creative teams, ensuring designs are technically feasible and that user experience is seamless across different devices and screen sizes.
- Champion and showcase innovative products through the use of emerging technologies.
- A degree in experience design, graphic design, or a related field (or equivalent experience)
- 4+ years of experience as a UX/UI Designer, preferably in an agency setting or integrated environment.
- A portfolio of previous digital design work to showcase experience and creativity.
- Excellent software skills, especially with web design-related tools (Figma), other -prototyping tools.
- Experience with applied design thinking and user experience design, including user research and usability testing.
- Experience using agile methodology and project tools such as JIRA and Confluence.
- Good knowledge and experience in Human Centred Design activities involving end users of application.
- Interest in emerging technologies and innovative front-end solutions, whether used in a web environment, digital activation, etc.
- Ability to work unsupervised, meet deadlines and manage time effectively.
- Knowledge of design style guide, design systems and development frameworks.
- Up-to-date knowledge about the latest experience design techniques and trends.
Don’t worry if you don’t tick every requirement on this list – our priority is a talented and motivated individual with a positive attitude and who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.
Think HQ values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQ+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.
This is a full-time position; however, part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace. Our in-office days are Monday, Wednesday and Friday. Our Flex days are Tuesday and Thursday.
- This position is located in South Melbourne, Victoria
- Applicants need to have the right to work in Australia.
- You may be required to obtain a National Police check.
- Please include a cover letter and link to your portfolio so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter and portfolio won’t be considered (.PDF format or URL link preferred)
Think HQ is seeking a Client Manager to join our Client Management team, supporting complex, purpose-led projects that create positive impact. You’ll work across integrated campaigns spanning creative, PR, events, and audience-specific communications.
As a fully integrated, award-winning positive change agency that does it all, we create communications powered by collaboration. With a team of 100+ specialists that reflects today’s Australia, we know how to make the connections that count. From our Melbourne and Sydney offices, we combine national reach with local insight.
As the only B-Corp certified agency of our size, we take creating positive change seriously – it’s not just a value, but a measurable outcome.
As Client Manager, reporting into the Senior Client Director / Client Director, you’ll have the opportunity to collaborate with every team to deliver brilliant work for our clients. A master multi-tasker, you dive into your work with focus and confidence, staying calm under pressure and always getting the job done.
You have great instincts and know when to ask the right questions, taking ownership of your work to deliver high-quality results on time and within budget.
You’ll be responsible for managing the day-to-day client communications and project management of our integrated projects.
Responsibilities include:
- Supporting the delivery of integrated communications campaigns, managing all aspects of project management including timelines, budgets, scope and deliverables.
- Working to grow strong, positive client relationships built on trust to foster organic growth.
- Managing day-to-day client relationships and owning project administration, including WIP documents, meeting agendas and reporting.
- Co-ordinating client and internal feedback and communications, including preparation of clear, high-quality briefs.
- Proactively identifying and providing solutions for issues, escalating to senior team members when needed.
- Maintaining attention to detail – overseeing material dispatch and ensuring quality standards are met. Supporting our Business Development team in the development of proposals and tenders.
You have:
- A degree in a related field, or equivalent experience.
- Previous agency experience in a client-facing role.
- Knowledge of the production process.
- Experience working with government clients is an advantage, but not required.
- Excellent communication and people skills.
- Critical thinking abilities with a knack for problem-solving.
- Strong project and time management.
- Exceptional attention to detail and ability to work under pressure.
Don’t worry if you don’t tick every requirement for this role – our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.
What we offer:
- A supportive team that’s genuinely invested in your professional growth
- Access to wellbeing support and coaching through our employee assistance program, delivered by leading social enterprise Hey Mate
- Ongoing learning opportunities, including regular Lunch and Learn sessions and access to training through our Advertising Council Australia membership
- A truly inclusive workplace, underpinned by policies such as paid parental leave and gender affirmation leave
- A hybrid work approach that balances time in the office with flexibility to work remotely, depending on what works best for the team and the business. Our core office days are Monday, Wednesday and Friday, with the option to work from home on Tuesdays and Thursdays
Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.
Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.
Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won’t be considered.
