As Research Officer, will support the end-to-end delivery of integrated qualitative and quantitative research projects, including the interrogation of various data sets (e.g. Census data). This role will be responsible for helping translate research findings into actionable insights that fuel inclusive communications and social impact campaigns. We are looking for someone who has moved past basic data collection and is starting to connect the dots between human behaviour and strategic communication.

In line with our commitment to trauma-informed and culturally sensitive practice, this role isn’t just about crunching numbers or running standard focus groups, it’s about honouring the lived experiences of the communities we engage with.

What you’ll do:

Insight & analysis

• Interrogate multiple data sources to uncover audience and cultural insights
• Support the design of research programs aligned to client objectives
• Assist in drafting culturally safe discussion guides and survey instruments
• Support and/or facilitate interviews, focus groups and workshops
• Translate findings into clear, actionable recommendations
• Contribute insights to campaign strategy and creative development

Best practice

• Ensure research is inclusive, trauma-informed and culturally sensitive
• Maintain ISO 20252 quality standards across projects
• Collaborate with teams to ensure strong data accuracy and hygiene
• Identify emerging trends relevant to our client sectors and the communications landscape

Project delivery

• Support project management of research initiatives
• Work within agreed timelines and budgets
• Coordinate research logistics, participant recruitment and fieldwork partners
• Maintain documentation, reporting and secure data management systems

• 2–4 years’ experience in a market or social research agency
• Experience across both qualitative and quantitative research
• Comfortable working with datasets (including Census or large-scale survey data)
• Able to develop recruitment specifications, surveys and discussion guides
• Strong written and verbal communication skills
• Highly organised, detail-oriented and deadline-driven
• Motivated, collaborative and open to feedback
• A genuine interest in trauma-informed research and working respectfully with diverse communities

Don’t worry if you don’t tick every requirement for this role – our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

To support safe and ethical engagement with community participants, appointment to this role is subject to holding (or obtaining) a valid Working With Children Check and National Police Check.

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won’t be considered.

This is an opportunity to lead a nationally significant program spanning locations across Australia over two years.

You’ll sit at the centre of strategy, cultural engagement and delivery - guiding a multidisciplinary team to execute a complex, culturally sensitive roadshow designed to shift behaviour.

This role blends strategic leadership with operational precision. You’ll need to be as confident shaping engagement strategy as you are in delivering meaningful outcomes on the ground.

Note: This role requires extensive national travel for extended periods.

Role responsibilities include:

• Leading the national delivery of a multi-phase community activation framework across multiple locations
• Ensuring each activation is locally relevant while maintaining strong operational, safety and quality standards
• Overseeing creative and engagement outputs to drive measurable behaviour change outcomes
• Partnering with senior strategy leads to ensure reporting and performance tracking aligns to program objectives
• Overseeing the co-creation of culturally safe engagement plans with multicultural, regional and First Nations partners
• Guiding the identification and management of local community partners and networks
• Securing and managing specialist providers to deliver dedicated First Nations community activations
• Leading the rollout of intermediary training for community champions to ensure sustainable impact beyond the roadshow
• Managing day-to-day client relationships, schedules, WIPs and scope requirements Overseeing integrated delivery across research, strategy, audience engagement, creative, PR and event production
• Managing a large program budget, identifying scope changes in real time and maintaining commercial discipline
• Leading national roadshow planning, including logistics, permits, H&S compliance, staffing, travel and onsite delivery

• Extensive experience in communications, activations, PR or a related field
• A relevant qualification or equivalent practical experience
• Strong client management skills and confidence leading complex stakeholder relationships
• Proven ability to deliver integrated programs from strategy through to execution
• Experience working with community stakeholders and engaging diverse audiences with care and cultural intelligence
• Excellent written and verbal communication skills
• Commercially aware, with sound budget oversight and scope management capability
• Highly organised, with strong attention to detail
• Calm and effective in fast-paced, high-pressure environments
• A collaborative leader who brings people together and solves problems constructively
• Adaptable, proactive and motivated by meaningful impact

You don’t need to meet every single criterion to apply.

We’re looking for a capable, values-led leader who can bring clarity, momentum and sound judgement to a complex program. If the role excites you and you believe you can add value, we’d love to hear from you.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

This role requires extensive national travel. The successful applicant must hold a current full Australian driver’s licence and meet relevant compliance requirements, including a National Police Check and Working With Children Check.

Please include a cover letter and link to your portfolio so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won’t be considered.

This is a high-trust role. You’ll work closely with the Founder & Managing Director (FMD) to ensure priorities are clear, communication is handled thoughtfully, and commitments are followed through properly.

You’re someone who anticipates rather than reacts. You prepare carefully, think a few steps ahead, and create order around moving parts. You understand that how things are handled matters: tone, timing and follow-through all shape trust. You understand that executive support isn’t just operational, it’s human. You notice when things are heavy, when energy is stretched, and you respond with care and discretion.

You’re steady, warm and professional. You treat confidential and commercially sensitive information with the care it deserves. People feel confident dealing with you. You represent the FMD in a way that reflects our values and standards. And you make sure nothing important slips.

This role goes beyond coordination. It requires someone who can:

• Understand the rhythm of the agency and anticipate pressure points
• Read stakeholder dynamics and manage communications thoughtfully
• Bring structure to ambiguity
• Provide continuity and follow-through across multiple moving priorities

You will build strong working relationships across the organisation, supporting clear communication and ensuring commitments don’t get lost between conversations.

Importantly, you’re someone who understands that executive support is both strategic and practical. You’re as comfortable preparing board-ready materials as you are ensuring a meeting room is set thoughtfully, guests are welcomed professionally, and the small details are handled before they become distractions.

Key responsibilities Strategic executive support

• Work closely with the FMD to clarify priorities and sequence commitments in a realistic way.
• Prepare context and background ahead of key decisions, identifying risks or sensitivities early.
• Maintain oversight of key initiatives, tracking progress and flagging issues before they escalate.
• Prepare board and executive-level materials with care, accuracy and discretion.
• Document decisions and ensure agreed actions are followed through across leadership and project teams.
• Coordinate and integrate executive reporting aligning to our strategic plan and quarterly cycles.

Executive operations

• Optimise a complex diary to reflect strategic priorities, not just availability
• Triage communications with judgement - knowing what to escalate, defer or delegate
• Coordinate travel and external engagements end to end
• Oversee executive administration including expenses, timesheets and professional memberships
• Keep records and documentation structured and organised.

Presence and professionalism

• Represent the FMD with warmth, professionalism and clarity
• Create a welcoming and considered experience for internal and external stakeholders
• Prepare spaces, materials and logistics so engagements run seamlessly
• Navigate sensitive and commercially confidential matters with integrity
• Exercise judgement in managing boundaries and expectations

We're looking for someone who has:

• Significant experience supporting a CEO, Founder or Executive Director in a complex environment
• Experience in an integrated agency environment is not essential, but useful
• Strong commercial awareness and business literacy
• The ability to operate with calm authority and emotional intelligence
• Exceptional discretion and judgement
• Advanced systems capability - you use technology to create efficiency, not noise
• Confidence working with boards, senior leaders and external partners
• A natural instinct to anticipate, prioritise and protect

You take pride in being both strategic and practical - equally comfortable shaping the big picture and handling the small details that make leadership feel seamless.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

Please include a cover letter with your application so we can learn a little more about you, what draws you to this role, and why you’re interested in joining Think HQ.

In this role, you’ll lead and deliver community engagement initiatives that are respectful, thoughtful and outcomes-focused. A key focus will be building and maintaining strong stakeholder relationships, initially with an emphasis on multicultural communities, while also engaging First Nations peoples, LGBTQIA+ communities, people with disabilities, and regional and remote communities.

You’ll work closely with community leaders, service providers and advocacy organisations to involve them in client projects in ways that are mutually beneficial and culturally appropriate. From consultation and co-design through to case studies, focus groups and events, you’ll ensure community voices are reflected accurately and respectfully in the work we create.

This is a role for someone who is organised, calm under pressure and genuinely values building trust-based relationships.

At a glance, key responsibilities include:

Engagement and delivery

• Build and maintain relationships with community stakeholders, emerging leaders and peak bodies
• Develop and implement engagement plans aligned to campaign strategies
• Recruit and coordinate participants for consultations, interviews and focus groups
• Support facilitation of discussions and small-scale engagement activities
• Identify and manage case studies, subject matter experts and community ambassadors

Strategic and advisory support

• Provide insights from engagement activities to inform client strategy
• Monitor emerging issues affecting multicultural and other under-served communities
• Build and refine stakeholder lists for targeted communications and events

Client and team support

• Support delivery of engagement projects, including timelines, reporting and WIP management
• Coordinate community events and manage logistics
• Maintain accurate CRM records and stakeholder databases
• Contribute to impact measurement and reporting
• Support business development initiatives and proposals

• 2–4 years’ experience in community engagement, communications or a related field
• Experience working with under-served audiences
• Strong stakeholder relationship-building skills
• Highly organised, with excellent administrative capability
• Confident managing competing priorities in a fast-paced environment
• Culturally responsive, patient and thoughtful in your approach
• Comfortable travelling nationally when required

Most importantly, you’re someone who understands that engagement is not transactional. You build trust. You listen carefully. You follow through.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

To support safe and ethical engagement with community participants, appointment to this role is subject to holding (or obtaining) a valid Working With Children Check and National Police Check.

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won’t be considered.

In this role, you'll support a diverse and high-profile portfolio, ranging from heavy-hitting national government behavior change programs to purpose-led work for NFP and corporate clients. This is a role for someone who wants their tactical excellence to contribute to a larger mission of Positive Change.

Based in our Sydney office, you will be a key player in our local team, helping us maintain our momentum in the market by delivering world-class work that gets people talking, clicking, and acting.

How you’ll contribute

• You understand that a great story lives beyond a press release. You will help execute strategies that bridge Earned media, Paid social amplification, Shared community engagement, and Owned digital content.
• You love the thrill of the chase. You’ll be responsible for building media lists, crafting compelling pitches, and securing high-impact coverage across mainstream, trade, and multicultural media outlets.
• You navigate the digital media landscape with ease. Whether it’s coordinating an influencer partnership, drafting punchy social copy, or understanding how a TikTok trend can be turned into a PR moment, you’ve got it covered.
• Serve as the reliable, day-to-day engine for your clients. You’ll manage timelines, prepare high-quality reports, and ensure that every deliverable aligns with the client’s strategic goals.
• Collaborate with our in-house creative, production, and multicultural experts. You’ll ensure our PR efforts are inclusive, accessible, and resonate with Australia’s diverse population.

We value curiosity and a can-do attitude over a perfect checklist. If you’re passionate about this space, we want to hear from you.

• 3–5 years experience in a PR or Integrated Agency environment. You’ve worked on complex accounts, ideally across government, social cause, or consumer lifestyle sectors.
• You are equally comfortable talking to a producer at the ABC as you are analysing engagement metrics from a boosted social post.
• You want your work to mean something. You are motivated by our Positive Change mission and want to work on campaigns that solve real-world problems.
• You can juggle multiple projects (like Social Media Minimum Age, Census, engaging GPs on significant national sexual health education, Netflix or Lipton campaigns) without losing sight of the details.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

To discuss the process and how we can support your needs and preferences, reach out to the nominated members of our internal pride committee, Think Proud: Blake Mason (Chair of Think Proud) or Sean Temby (People and Capability Manager).

Please include a cover letter with your application so we can learn a little more about you, what draws you to this role, and why you’re interested in joining Think HQ.

As Client Manager you’ll play an important supporting role in delivering great work for our clients.

You’re organised, proactive and eager to learn. You enjoy being across the detail, keeping things moving and supporting your team to deliver high-quality work. You stay calm under pressure, ask thoughtful questions and take pride in getting the fundamentals right.

This role is a strong foundation for building your skills in client service, integrated communications and project delivery.

Responsibilities include:

• Supporting the delivery of integrated communications campaigns, managing all aspects of project management including timelines, budgets, scope and deliverables.
• Working to grow strong, positive client relationships built on trust to foster organic growth.
• Managing day-to-day client relationships and owning project administration, including WIP documents, meeting agendas and reporting.
• Co-ordinating client and internal feedback and communications, including preparation of clear, high-quality briefs.
• Proactively identifying and providing solutions for issues, escalating to senior team members when needed.
• Maintaining attention to detail – overseeing material dispatch and ensuring quality standards are met. Supporting our Business Development team in the development of proposals and tenders.

You have:

• A degree in a related field, or equivalent experience.
• Previous agency experience in a client-facing role.
• Knowledge of the production process.
• Experience working with government clients is an advantage, but not required.
• Excellent communication and people skills.
• Critical thinking abilities with a knack for problem-solving.
• Strong project and time management.
• Exceptional attention to detail and ability to work under pressure.

Don’t worry if you don’t tick every requirement for this role – our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.

What we offer:

• A supportive team that’s genuinely invested in your professional growth
• Access to wellbeing support and coaching through our employee assistance program, delivered by leading social enterprise Hey Mate
• Ongoing learning opportunities, including regular Lunch and Learn sessions and access to training through our Advertising Council Australia membership
• A truly inclusive workplace, underpinned by policies such as paid parental leave and gender affirmation leave
• A hybrid work approach that balances time in the office with flexibility to work remotely, depending on what works best for the team and the business. Our core office days are Monday, Wednesday and Friday, with the option to work from home on Tuesdays and Thursdays

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won’t be considered.