As a Senior Lead, you’ll be responsible for shaping and overseeing integrated communication campaigns designed to meaningfully connect with multicultural communities across Australia. You’ll bring together strategy, advertising, PR, community engagement, content and language services to help our clients communicate in ways that are relevant, accessible and culturally informed.

You’ll work closely with clients, communities and specialists from across Think HQ to turn complex communication challenges into thoughtful, effective campaigns that create positive outcomes.

This role is unique in that part of it requires market profile and advocacy for inclusive communications, with a lean towards multicultural communications. As our work grows in this space, we need a leader who can influence industry standards, advocating for clients across business and government to communicate inclusively with all Australians.

Key Responsibilities:

• Lead a portfolio of clients and projects with a strong focus on multicultural and inclusive communications, building trusted relationships and providing strategic advice.
• Develop clear, thoughtful and inclusive communication strategies and high quality proposals designed to reach today’s multicultural Australia.
• Lead integrated campaigns spanning multicultural and in-language advertising, PR, owned content, community and stakeholder engagement, events and activations.
• Bring together specialists from across Think HQ to shape and deliver genuinely integrated work.
• Help design research and consultation approaches that include and represent the communities our campaigns need to reach.
• Provide strategic recommendations on audiences, channels, formats, language, content and user experience.
• Guide the development of culturally inclusive campaign concepts, creative, talent and content.
• Produce and oversee high-quality written, audio and visual communication materials, including content designed for translation and adaptation.
• Build strong relationships with multicultural community organisations, leaders, stakeholders and media.
• Plan and oversee media, community and stakeholder events and partnerships.
• Support and develop CultureVerse Specialists and junior members of the team, providing clear direction, feedback and coaching.
• Keep across multicultural community issues, audience insights, government policy and the broader media and communications landscape.
• Evaluate campaigns and use insights to continually strengthen our work.
• Advocate for inclusive communications to key stakeholders and client groups.
• Contribute to Think HQ’s growth through existing client relationships, new opportunities, pitches and proposals.

You’re an experienced communications practitioner who combines strong strategic thinking with excellent client leadership and a genuine interest in how communications can better serve Australia’s diverse communities.

You’ll ideally bring:

• Significant experience in communications, PR, advertising or a related field, ideally within an agency environment.
• Strong experience developing and delivering communication strategies and integrated campaigns.
• The confidence to independently manage clients, projects, budgets, stakeholders and competing priorities.
• Excellent written and verbal communication skills, including the ability to make complex information clear and accessible.
• An understanding of how content needs to be developed for diverse audiences, including people with lower English proficiency and content that will be translated or culturally adapted.
• An interest in or experience working with multicultural communities, along with an understanding of Australia’s cultural and linguistic diversity.
• Strong organisational skills and the ability to keep multiple projects moving without losing sight of the detail.
• Experience working across media, PR, content, stakeholder or community engagement channels.
• A collaborative approach and the ability to bring different specialists together around a shared outcome.
• Strong attention to detail, curiosity and sound judgement.
• An understanding of cultural competency and a commitment to continuing to build your own.
• Experience delivering government, public information or behaviour-change campaigns, working with multicultural media, or planning major stakeholder and community activations would be a bonus.

Don’t worry if you don’t tick every box. We’re much more interested in finding someone smart, thoughtful and motivated who shares our values, cares about the work and wants to keep learning.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

To apply Send us your resume and a brief cover letter telling us a little about you, why this role interests you, and why you’d like to be part of Think HQ.

As our Vendor Manager, you’ll manage and grow the network of freelance translators and linguists that supports our Language Services team.

You’ll be responsible for finding and onboarding the right suppliers, maintaining strong relationships, keeping our vendor data and certifications in good shape, and supporting quality and compliance with ISO 17100.

You’ll also work closely with our broader teams, including Audience Insights & Engagement, to support research and community engagement projects where language and cultural expertise are needed.

Key responsibilities include:

• Recruit translators and linguists across different languages, specialisations and subject areas.
• Manage supplier onboarding, including competency testing, contracts, qualifications and NAATI certification records.
• Maintain accurate vendor records covering language pairs, specialisations, availability and other key information.
• Monitor translator performance, quality, availability and capacity.
• Provide clear, constructive feedback and support continuous improvement.
• Build strong, trusted relationships with our freelance translator community.
• Act as a key point of contact between translators and our internal teams, resolving questions and issues as they arise.
• Coordinate professional development opportunities, webinars, training and translator events.
• Support initiatives contributing to translator engagement and NAATI recertification.
• Help maintain our ISO 17100 framework, workflows, documentation, internal training and audit readiness.
• Maintain our vendor registry and support systems including Monday.com and Smartcat.
• Raise and reconcile purchase orders and help ensure supplier invoices are submitted and processed correctly.
• Work with translators and our Finance team to resolve payment, invoicing or reconciliation queries.
• Support other operational activities across the Language Services team as needed.

You’ll be someone who enjoys working with people and detail. You’re organised, responsive and comfortable keeping lots of moving pieces on track without losing sight of the relationships behind them.

You’ll ideally bring:

• Strong administration, coordination or vendor/supplier management experience.
• Excellent organisation and attention to detail.
• Confidence building relationships with a diverse network of external suppliers.
• Clear, thoughtful written and verbal communication.
• The ability to manage competing priorities and follow things through.
• Confidence working with systems, databases and operational processes.
• A practical, collaborative approach to solving problems.

Experience in translation, localisation, language services, NAATI or ISO 17100 would be highly regarded, but you don’t need to know everything on day one. Curiosity, good judgement and a willingness to learn matter too.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from multicultural communities, people who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won't be considered.

As Community Engagement Specialist, you’ll support projects from early planning through to delivery.

That might mean coordinating with community organisations, helping organise consultations and workshops, keeping stakeholders informed, or making sure the practical pieces of a project are on track.

We’re looking for someone with a good foundation, strong organisational skills and an interest in growing into a more experienced engagement practitioner over time.

Some of the key responsibilities include: Community engagement and delivery

• Build and maintain positive relationships with community stakeholders, organisations and networks.
• Support the planning and delivery of community engagement activities across multiple projects.
• Recruit and coordinate participants for consultations, interviews, focus groups and workshops.
• Coordinate case studies, community ambassadors and subject matter experts.
• Assist with facilitating community discussions and engagement activities.
• Help ensure engagement activities are culturally responsive, inclusive and well organised.

Project coordination

• Coordinate engagement activities across client projects, ensuring timelines and deliverables are met.
• Prepare stakeholder lists, contact databases and engagement materials.
• Manage schedules, logistics and communications for engagement activities and events.
• Maintain accurate CRM records, participant databases and project documentation.
• Support reporting, evaluation and project administration.

Team and client support

• Work collaboratively with project teams to deliver engagement activities to a high standard.
• Share community insights and observations with the broader project team.
• Support proposal development and other business development activities where required.
• Contribute to continuous improvement of engagement processes, resources and ways of working.

We’re looking for someone with the drive, curiosity and capability to grow into the role. You don’t need to have mastered everything already, but you’ll likely bring:

• Around 2-3 years' experience in community engagement, stakeholder engagement, communications or a related field.
• Experience working alongside diverse communities and stakeholders.
• Strong relationship-building and communication skills.
• Highly organised, with excellent coordination and administrative capability.
• Comfortable managing multiple priorities in a fast-paced environment.
• A collaborative approach and willingness to learn from experienced practitioners.
• Culturally responsive, empathetic and thoughtful in the way you work.
• Comfortable travelling nationally when required.

Most importantly, you're someone who understands that great engagement isn't transactional. You build trust, listen carefully, follow through on commitments, and genuinely care about creating opportunities for people to have their voices heard.

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from multicultural communities, people who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

To support safe and ethical engagement with community participants, appointment to this role is subject to holding (or obtaining) a valid Working With Children Check and National Police Check.

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won't be considered.