Careers

We’re always on the lookout for new talent. The kind that know that what they do can transform the world.

Careers

Our team brings a diverse range of viewpoints and backgrounds. We’re experts at what we do, and we’re united by one thing: a genuine belief that what we’re doing will change the world. Sound like you?

A career at Think HQ is unlike any other agency. We are genuinely, unapologetically values-led — which means only ever working on projects that will make a change.

It’s a fun, challenging gig. The kind where you’ll meet inspiring people, learn about things you may never knew existed, and go home each day feeling like you’ve done something good. We support and respect one another, so everyone — no matter how long you’ve been here — is given room to speak up and share ideas. 

Because we’re all about understanding and reaching potential. You never know where the next best idea is going to come from — which is why we give everyone everything they need to grow. When our team gets stronger, so does everything we do. 

Sound good? Check out some of our current openings. 
 

Current opportunities

Job Description

We are seeking an energetic, motivated, confident, and outgoing Accounts Payable Officer on a full-time basis to administer a range of accounts payable operational activities and provide the first line of AP support to the finance team. This role will provide support over several different business areas and will have a high level of administrative and operational responsibilities.

About us

At Think HQ, we believe that good communications can change the world. And that all starts with a thoughtful, strategic approach.

We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we’re united by our mission to make change. Our growth is underpinned by our values.

We’re a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do. 

We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production. Our skills are diverse, but we’re all united by our passion for projects that deliver positive outcomes for people, places and the planet.

We values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

As we continue to rapidly grow our team and our offering, and commit to building Australia’s most inclusive communications agency, it's an exciting time to join the Think HQ Group! 

    Responsibilities

    About the role

    We are currently seeking a full-time Accounts Payable Officer, some of the duties for this role are:

    • Assemble, review, and verify invoices and check requests
    • Flag and clarify any unusual or questionable invoice items or prices 
    • Sort, code, and match invoices
    • Manage purchase orders requests and team member expense reimbursements
    • Set invoices up for payment
    • Enter and upload invoices into the system
    • Track expenses
    • Prepare and process electronic transfers and payments
    • Prepare and perform check runs
    • Post transactions to journals, ledgers, and other records
    • Reconcile accounts payable transactions
    • Monitor accounts to ensure payments are up to date
    • Research and resolve invoice discrepancies and issues
    • Correspond with vendors and respond to inquiries
    • Assist with month-end closing
    • Maintain accurate historical records
    • Maintaining supplier records.

    About you

    • You are well presented, self-motivated individual who is bright and enthusiastic with exceptional interpersonal skills.
    • You have over 2-3 years of experience in a similar role
    • You have exceptional written and verbal communication skills coupled with strong attention to detail.
    • You have the ability to work well under pressure and within a team.
    • You have a strong working knowledge/practical experience using XERO essential
    • You have reliable home internet and a suitable space to work from home

    Looking for more reasons to join #TeamThinkHQ?

    • Ability to grow within the role as the business grows
    • Flexible working options to promote healthy work/life boundaries
    • Competitive above market pay rates + annual remuneration reviews
    • Family-friendly employer + paid parental leave
    • Day-to-day recognition and appreciation programs
    • Access to a free and confidential Employee Assistance Program + free health and wellness resources + wellness check-ins
    • An abundance of social events and time to celebrate all our wins

    How to apply

    We are an inclusive agency and people from all backgrounds are encouraged to apply. If you are looking for a position that offers you the opportunity to grow and develop your skills further, please apply

    Extra Info

    Send your resume together with a covering letter telling us why you want to become a team member of Think HQ

    • Applications without Resumes and/or Covering letters will not be considered.
    • Applicants need to have the right to work in Australia.
    • You may be required to obtain a working with children’s check.

    Job Description

    We are seeking an energetic, motivated, confident, and outgoing HR business partner full-time fixed-term basis (with the possibility to go permanent)

    As the HR business partner, you will work collaboratively with key stakeholders and the management team to design and deliver key strategic people initiatives across the organisations. Supported by the HR and Systems Director, you will provide functional support and build leaders capability in the areas of performance, recruitment, training & development and other elements of leading and engaging a workforce.

    About us

    At Think HQ, we believe that good communications can change the world. And that all starts with a thoughtful, strategic approach.

    We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we’re united by our mission to make change. Our growth is underpinned by our values.

    We’re a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do. 

    We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production. Our skills are diverse, but we’re all united by our passion for projects that deliver positive outcomes for people, places and the planet.

    We values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

    As we continue to rapidly grow our team and our offering, and commit to building Australia’s most inclusive communications agency, it's an exciting time to join the Think HQ Group!

      Responsibilities

      About the role

      We are currently seeking a part-time Human Resources Administrator some of the duties for this role are:

      • Lead and support the strategic and operational success of the people strategy
      • Assist with onsite recruitment and onboarding of new employees
      • Lead annual performance reviews in line with the rest of the business.
      • Coach and mentor management team with conversations around legislation interpretations, disciplinary matters including absenteeism and deliver value with your sound HR expertise
      • Manage HR initiatives, projects and process improvements including Employment Branding, Diversity and Inclusion, Engagement & Recognition, Succession, and other people initiatives
      • Manage the day-to-day processing and administration of relevant documentation for the organisation including recruitment, termination, resignations, payments, changes to employment etc.
      • Work collaboratively across all areas of the People & Performance function to deliver solutions for the business
      • Overall management of workplace health and safety
      • Ensure HR policies and procedures are up to date and comply with all national legislation and guidelines
      • Assist in workplace investigations and grievance resolution
      • Maintain up to date employee files within our HRIS, ELMO
      • General administration of employee-related systems and correspondence
      • Project work as required
      • General office management duties
      • Assist with employee events

       About you

      • Bachelor’s degree in Human Resources or a related field preferred
      • Approx 3-6 years relevant experience
      • Demonstrated ability to build and maintain strong partnerships to drive business results through robust people and performance strategies
      • Strong interpersonal and oral/written communication skills with the ability to influence leaders, make sound and independent judgments and decisions
      • You can manage multiple concurrent assignments while meeting deadlines and demanding quality execution.
      • Demonstrated ability to take initiative in providing new ideas to improve process efficiencies

      Looking for more reasons to join #TeamThinkHQ?

      • Ability to grow within the role as the business grows
      • Flexible working options to promote healthy work/life boundaries
      • Competitive above market pay rates + annual remuneration reviews
      • Family-friendly employer + paid parental leave
      • Day-to-day recognition and appreciation programs
      • Access to a free and confidential Employee Assistance Program + free health and wellness resources + wellness check-ins
      • An abundance of social events and time to celebrate all our wins

      How to apply

      We are an inclusive agency and people from all backgrounds are encouraged to apply. If you are looking for a position that offers you the opportunity to grow and develop your skills further, please apply

      Extra Info

      Send your resume together with a covering letter telling us why you want to become a team member of Think HQ

      • Applications without Resumes and/or Covering letters will not be considered.
      • Applicants need to have the right to work in Australia.
      • You may be required to obtain a working with children’s check.

      Job Description

      Think HQ is a fast-growing, award-winning agency solely committed to social impact and behaviour change campaigns, and we are seeking a Finished Artist to join our team.

      Based in South Melbourne, we work with a range of clients across government, non-profit and ethical private industries. We are full service – including public relations, advertising, content, research, design, and production. Our skills are diverse, but we’re united by our uncompromised mission to work solely on projects that deliver positive outcomes for people, the planet, and places. Your role will be an essential part of driving the progress of our business group, which includes our multicultural consultancy arm CultureVerse.

      The work will cover a range of projects that you'd expect in an integrated comms agency: advertising, branding, print and poster design, editorial, motion graphics, social media assets, websites, and more. In this role you’re required to produce artwork ready files on time and with high attention to detail, ensuring that all deadlines and specifications are met efficiently.

      What you will be doing:

      • Produce high-quality and accurate final artwork across several mediums, including press, print, outdoor, display, signage, digital
      • Proof-read and review all final artwork prior to delivery to ensure the work meets our quality assurance standards
      • Collate feedback from several internal and external stakeholders and apply changes to materials accordingly
      • Work closely with our creative teams, designers, producers, and suppliers to bring cross-channel campaign design assets to life
      • Maintain and adhere to clients’ brand guidelines
      • Responsible for typesetting, including working with languages other than English
      • Responsible for reviewing and preparing accessible documents 
      • Responsible for preparing Microsoft Office templates
      • Responsible for image retouching where required
      • Responsible for file preparation and dispatch
      • Liaison with suppliers where required
      • Champion and showcase innovative techniques

      Requirements

      • Advanced skills in Adobe Creative Suite, Microsoft Office, Figma/Sketch
      • Ability to create various layouts from a core visual idea
      • Strong attention to detail to make layouts ready for pre-press and digital channels
      • Ability to work unsupervised, meet deadlines and manage time effectively
      • Knowledge of photography, retouching skills and image editing would be favourable
      • Experience in pre-press and delivery of final artwork
      • Experience working at an agency, printer or studio

      Don’t worry if you don’t tick every requirement on this list – our priority is a talented and motivated individual with a positive attitude and who is willing to learn and grow. We’re looking for someone who is a great fit for our team in values and personality.

      Think HQ is committed to maintaining a unique work environment by rewarding talent, celebrating diversity, and encouraging forward-thinking. We are an equal opportunity employer, and we are committed to building a diverse and inclusive workplace with flexible work arrangements. All qualified applicants will be considered for this position without regard to race, culture, religion, sexual orientation, gender identity or disability. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.

       

      Job Function Creative

      Location South Melbourne, Australia

      Engagement Full-time

      Job Type Permanent

      Please note: All applicants must have valid Australian working rights.

       

      To apply

      To apply, please submit a cover letter, your resume, salary expectation and portfolio, including links to work you have produced, to andy@think-hq.com.au 

      Responsibilities

      Job Description

      Think HQ is a fast-growing, award-winning agency solely committed to social impact and behaviour change campaigns, and we are seeking a mid-level Graphic Designer to join our team.

      Based in South Melbourne, we work with a range of clients across government, non-profit and ethical private industries. We are full service – including public relations, advertising, content, research, design, and production. Our skills are diverse, but we’re united by our uncompromised mission to work solely on projects that deliver positive outcomes for people, the planet, and places. Your role will be an essential part of driving the progress of our business group, which includes our multicultural consultancy arm CultureVerse.

      The ideal candidate will have strong creative skills and a portfolio of work that demonstrates their passion for illustrative design and typography. This candidate will have experience in working with numerous different design platforms such as digital and print forms. 

      The work will cover a range of graphic design projects that you'd expect in an integrated comms agency: advertising, branding, print and poster design, editorial, motion graphics, social media assets, websites, and more. In this role you’re required to produce artwork ready files on time and with high attention to detail, ensuring that all deadlines and specifications are met efficiently.

      What you will be doing:

      • Collaborate with the team to ensure consistency of designs across various media outlets
      • Create compelling and effective logos, designs, print and digital media
      • Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends
      • Generate campaign and project ideas and bring visual concepts to life
      • Work independently on design projects when required
      • Work closely with our creative teams, designers, producers, and suppliers to bring cross-channel campaign design assets to life
      • Deliver finished art across various channels when required
      • Typesetting various assets, including working with languages other than English
      • Image retouching when required
      • Final art preparation and dispatch when required

      Qualifications

      • Proficient in Adobe Creative Suite, Figma
      • Intermediate to advanced compositing skills
      • Ability to develop creative and design concepts and directions for a given project
      • Ability to create various layouts from a core visual idea
      • Ability to work unsupervised, meet deadlines and manage time effectively
      • Experience in web design, knowledge of design systems
      • Skills in illustration would be highly favourable
      • Knowledge of photography, retouching skills and image editing is desirable 
      • Experience working in an agency, design studio or similar fast-paced environment
      • Strong communication, conceptual thinking, typography skills and design skills
      • Portfolio of work

      Don’t worry if you don’t tick every requirement on this list – our priority is a talented and motivated individual with a positive attitude and who is willing to learn and grow. We’re looking for someone who is a great fit for our team in values and personality.

      Think HQ is committed to maintaining a unique work environment by rewarding talent, celebrating diversity, and encouraging forward-thinking. We are an equal opportunity employer, and we are committed to building a diverse and inclusive workplace. All qualified applicants will be considered for this position without regard to race, culture, religion, sexual orientation, gender identity or disability. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.

       

      Job Function Creative

      Location South Melbourne, Australia

      Engagement Part-time or Full-time

      Job Type Permanent

      Please note: All applicants must have valid Australian working rights.

       

      To apply

      To apply, please submit a cover letter including salary expectation, your resume and portfolio, including links to work you have produced, to andy@think-hq.com.au 

      Responsibilities

      Job Description

      Think HQ is a fast-growing, award-winning agency solely committed to social impact and behaviour change campaigns, and we are seeking a Production Manager - Creative to join our team.

      Based in South Melbourne, we work with a range of clients across government, non-profit and ethical private industries. We are full service – including public relations, advertising, content, research, design, and production. Our skills are diverse, but we’re united by our uncompromised mission to work solely on projects that deliver positive outcomes for people, the planet, and places. Your role will be an essential part of driving the progress of our business group, which includes our multicultural consultancy arm CultureVerse.

      The role is part of the Creative team, and the work will involve managing a range of video, audio and photography projects that you'd expect in an integrated comms agency: branded video content, TVCs, case studies, animations, photoshoots, audio production. Working alongside the Producer, you’ll be required to manage several projects, ensuring they meet deadlines, budgets and deliver on craft and storytelling.

      What you will be doing:

      • Work in collaboration with Client Services and other business units in receiving briefs, preparing budgets and timelines, and providing project status updates in a timely manner
      • Handle all aspects of our productions from planning through to delivery
      • Producing content in varying team structures and budgets for a range of clients and platforms
      • Demonstrate a clear understanding of our clients’ brands, objectives, and message
      • Verify and escalate quality control issues
      • Manage a team of production assistants
      • Manage agreed budgets, contracts, and other production paperwork
      • Prepare accurate cost estimates for client approval
      • Assist with financial reporting, generating POs and other activities in conjunction with the finance department

      Requirements

      • Experience working in an agency or production company in a production role
      • Attention to detail, organisation, ability to prioritise and great time management
      • Ability to remain calm under pressure and to make quick decisions
      • Great oral and written communication skills
      • Strong interpersonal skills
      • Knowledge of production legal requirements, OHS and contractual obligations

      Don’t worry if you don’t tick every requirement on this list – our priority is a talented and motivated individual with a positive attitude and who is willing to learn and grow. We’re looking for someone who is a great fit for our team in values and personality.

      Think HQ is committed to maintaining a unique work environment by rewarding talent, celebrating diversity, and encouraging forward-thinking. We are an equal opportunity employer, and we are committed to building a diverse and inclusive workplace. All qualified applicants will be considered for this position without regard to race, culture, religion, sexual orientation, gender identity or disability. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.

       

      Job Function Creative

      Location South Melbourne, Australia

      Engagement Full-time

      Job Type Permanent

      Please note: All applicants must have valid Australian working rights.

       

      To apply

      To apply, please submit a cover letter including your salary expectation, your resume and portfolio, including links to work you have managed, to andy@think-hq.com.au 

      Responsibilities

      Job Description

      Think HQ is a fast-growing, award-winning agency solely committed to social impact and behaviour change campaigns, and we are seeking a Traffic Coordinator to join our team.

      Based in South Melbourne, we work with a range of clients across government, non-profit and ethical private industries. We are full service – including public relations, advertising, content, research, design, and production. Our skills are diverse, but we’re united by our uncompromised mission to work solely on projects that deliver positive outcomes for people, the planet, and places. Your role will be an essential part of driving the progress of our business group, which includes our multicultural consultancy arm CultureVerse.

      The work will involve coordinating a range of projects that you'd expect in an integrated comms agency: advertising, branding, print and poster design, editorial, motion graphics, social media assets, websites, and more. In this role, you’re required to coordinate the agency’s workflow, quality assurance and dispatch to ensure that projects meet deadlines and quality standards.

      What you will be doing:

      • Under the supervision of the Creative Services Manager, manage all agency jobs that flow into creative and production, liaising with client services and other business units to resolve potential resourcing conflicts
      • Traffic and monitor projects through briefing, production, and delivery, defining tasks and allocating resources
      • Organising briefing sessions and conducting internal reviews
      • Receive and review briefs, working with the agency units to collect missing information
      • Monitor scoping of works and hours allocated vs hours worked
      • Secure and allocate resources, including contractors and freelancers

      Requirements

      • Experience working in an agency or studio
      • Experience with spreadsheets, workflow and project management tools
      • High attention to detail, strong project management tools
      • Ability to work collaboratively, with flexibility and empathy
      • Ability to manage priorities, identify issues and propose solutions

      Don’t worry if you don’t tick every requirement on this list – our priority is a talented and motivated individual with a positive attitude and who is willing to learn and grow. We’re looking for someone who is a great fit for our team in values and personality.

      Think HQ is committed to maintaining a unique work environment by rewarding talent, celebrating diversity, and encouraging forward-thinking. We are an equal opportunity employer, and we are committed to building a diverse and inclusive workplace. All qualified applicants will be considered for this position without regard to race, culture, religion, sexual orientation, gender identity or disability. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.

       

      Job Function Creative

      Location South Melbourne, Australia

      Engagement Part-time or Full-time

      Job Type Permanent

      Please note: All applicants must have valid Australian working rights.

       

      To apply

      To apply, please submit a cover letter with your salary expectation and resume outlining your experience to andy@think-hq.com.au 

      Responsibilities

      Job Description

      We are seeking an energetic, motivated, confident, and outgoing Personal Assistant to provide support over several different business areas. This newly created role will have a high level of administrative and operational responsibilities.

      About us

      At Think HQ, we believe that good communications can change the world. And that all starts with a thoughtful, strategic approach.

      We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we’re united by our mission to make change. Our growth is underpinned by our values.

      We’re a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do.

      We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production. Our skills are diverse, but we’re all united by our passion for projects that deliver positive outcomes for people, places and the planet.

      We values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

      As we continue to rapidly grow our team and our offering, and commit to building Australia’s most inclusive communications agency, it's an exciting time to join the Think HQ Group!

      Responsibilities

      About the role

      • Reporting to Founding Managing Director (MD) and performing secretarial and administrative duties.
      • Diary management for the MD.
      • Manage MD’s email, phone & text communications.
      • Disseminate information between MD & Think HQ team.
      • Assistance with social media and marketing where required.
      • Coordination of various ad hoc requests as required.
      • Typing, formatting, and editing reports, documents, and presentations.
      • Entering data, maintaining databases, and keeping records.
      • Liaising with internal departments, answering calls, and making travel arrangements.
      • Scheduling appointments, maintaining an events calendar and sending reminders.
      • Copying, scanning, and taking notes.
      • Preparing facilities for scheduled events and arranging refreshments, if required.
      • Ensure meetings rooms are always presentable and arrange set up for meetings.
      • Ordering office supplies and replacements, as well as managing mail and courier services.
      • Observing best business practices and etiquette.
      • General admin, data entry & office duties.
      • Assist with office maintenance and safety compliance.
      • Perform ad hoc projects.

      About you

      • You have extensive experience in creating documents and spreadsheets.
      • You have advanced typing, note-taking, recordkeeping, and organisational skills.
      • You are proficient in appointment scheduling software such as Google and MS Outlook.
      • You have exceptional written and verbal communication skills coupled with strong attention to detail.
      • You have the ability to work well under pressure and within a team.
      • You have exceptional time management skills.
      • You have over 12 months of administration experience
      • 1-2 years of experience as a personal assistant would be advantageous.
      • You are well presented, self-motivated individual who is bright and enthusiastic with exceptional interpersonal skills.

      Looking for more reasons to join #TeamThinkHQ?

      • Ability to grow within the role as the business grows
      • Flexible working options to promote healthy work/life boundaries
      • Competitive above market pay rates + annual remuneration reviews
      • Family-friendly employer + paid parental leave
      • Day-to-day recognition and appreciation programs
      • Access to a free and confidential Employee Assistance Program + free health and wellness resources + wellness check-ins
      • An abundance of social events and time to celebrate all our wins

      How to apply

      We are an inclusive agency and people from all backgrounds are encouraged to apply. If you are looking for a position that offers you the opportunity to grow and develop your skills further, please apply

      Extra Info

      Send your resume together with a covering letter telling us why you want to become a team member of Think HQ

      • Applications without Resumes and/or Covering letters will not be considered.
      • Applicants need to have the right to work in Australia.
      • You may be required to obtain a working with children’s check.

      Job Description

      We are seeking an experienced and motivated Account Manager on a full-time permanent basis, to support the Client Service Team to deliver excellent client service across creative and advertising-led campaigns. You love collaborating with people and relish keeping projects on track to achieve your client’s, and your team’s, goals.

      You will support the work of the Client Service Team, including working with Account Directors to coordinate and drive project outcomes. You will ensure that all internal and external accountabilities relating to the organisation’s client services are met, timely and of an excellent standard.

      The Client Service team is a critical business unit of the Think HQ Group. This team galvanises the business’ multi-disciplined teams to deliver excellent work for creative and advertising-led projects. The team drives insight-led, creative and advertising campaigns and supports below-the-line integration by collaborating with other departments. This team is the face of the business, representing the Think HQ Group to our clients, delivering excellent work and growing accounts.

      About us

      At Think HQ, we believe that good communications can change the world. And that all starts with a thoughtful, strategic approach.

      We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we’re united by our mission to make change. Our growth is underpinned by our values.

      We’re a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do. 

      We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production. Our skills are diverse, but we’re all united by our passion for projects that deliver positive outcomes for people, places and the planet.

      We values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

      As we continue to rapidly grow our team and our offering, and commit to building Australia’s most inclusive communications agency, it's an exciting time to join the Think HQ Group! 

        Responsibilities

        We are currently seeking a full-time Account Manager in the Client Service Team. Some of the duties for this role are:

        • Manage client relationships on a day-to-day level, including regular correspondence through phone calls, video conferencing, in-person meetings and email
        • Ensure all client KPIs are achieved and provide early and honest communication when activity requires adjustment
        • Work swiftly to identify and solve problems with client relationships and project deliverables
        • Communicate effectively with all stakeholders including clients, suppliers, media and other agencies
        • Manage contracts and procurement processes, including:
        • Negotiate terms and manage contracts to reflect Think HQ Group and Client expectations
        • Ensure contract deliverables are clearly detailed against clear milestones and timelines
        • Manage a portfolio of client accounts, with a focus on creative-led and multi-disciplined communication and marketing projects
        • Manage the delivery of advertising-led campaign reports, including supporting the set-up of KPI frameworks and reporting structures in collaboration with all involved teams
        • Participate in the research, writing and delivery of advertising-led new business pitches and proposals
        • Develop and manage client project budgets
        • Keep Think HQ client databases up to date, team wip updated and project folders on the Think HQ server and Cloud orderly
        • Other project management and client service tasks as directed.

         About you

        • You are well presented, self-motivated individual who is bright and enthusiastic with exceptional interpersonal skills
        • You have an undergraduate or postgraduate degree in Communications, Marketing, Business or related fields
        • You have over 3 years of experience in a similar role
        • You have exceptional written and verbal communication skills coupled with strong attention to detail and organisational skills
        • You have the ability to work well under pressure and within a team
        • You are an exceptional project manager
        • Your ability to manage budgets and timelines is exemplary
        • You thrive in a fast-paced environment and love to juggle various projects at the same time
        • You’re driven to solve problems proactively, and can do so independently

        Desirable

        • Knowledge of diverse and inclusive communications
        • Knowledge of multicultural and multilingual communications
        • Knowledge of creative and production processes, including media planning and dispatch
        • Knowledge of PR, media, stakeholder communications
        • Knowledge of community engagement principles

        Looking for more reasons to join #TeamThinkHQ?

        • Ability to grow within the role as the business grows
        • Flexible working options to promote healthy work/life boundaries
        • Competitive above market pay rates + annual remuneration reviews
        • Family-friendly employer + paid parental leave
        • Day-to-day recognition and appreciation programs
        • Access to a free and confidential Employee Assistance Program + free health and wellness resources + wellness check-ins
        • An abundance of social events and time to celebrate all our wins

        How to apply

        We are an inclusive agency and people from all backgrounds and abilities are encouraged to apply. If you are looking for a position that offers you the opportunity to grow and develop your skills further, please apply.

        Extra Info

        Send your resume together with a covering letter telling us why you want to become a team member of Think HQ

        • Applications without Resumes and/or Covering letters will not be considered.
        • Applicants need to have the right to work in Australia.
        • You may be required to obtain a working with children’s check due to some of our clients and campaigns requiring this paperwork completed.

        Job Description

        We are seeking an experienced and motivated Account Director on a full-time permanent basis, to support the Client Service Team to deliver excellent client service across creative and advertising-led campaigns. You love collaborating with people and relish keeping projects on track to achieve your clients’, and your team’s, goals.

        You will drive the work of the Client Service Team, including mentoring other team members to drive project outcomes. You will ensure that all internal and external accountabilities relating to the organisation’s client services are met, timely and of an excellent standard.

        The Client Service team is a critical business unit of the Think HQ Group. This team galvanises the business’ multi-disciplined teams to deliver excellent work for creative and advertising-led projects. The team drives insight-led, creative and advertising campaigns and supports below-the-line integration by collaborating with other departments. This team is the face of the business, representing the Think HQ Group to our clients, delivering excellent work and growing accounts.

        About us

        At Think HQ, we believe that good communications can change the world. And that all starts with a thoughtful, strategic approach.

        We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we’re united by our mission to make change. Our growth is underpinned by our values.

        We’re a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do. 

        We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production. Our skills are diverse, but we’re all united by our passion for projects that deliver positive outcomes for people, places and the planet.

        We values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

        As we continue to rapidly grow our team and our offering, and commit to building Australia’s most inclusive communications agency, it's an exciting time to join the Think HQ Group!

          Responsibilities

          We are currently seeking a full-time Account Director in the Client Service Team. Some of the duties for this role are:

          • Provide strategic counsel to clients to aid communications and marketing campaigns and oversee project teams to deliver excellent work
          • Grow accounts through organic and new business initiatives
          • Work alongside Strategy and Creative to deliver outstanding work
          • At the outset of each project, work with Strategy and relevant team leads and the client to develop SMART goals or Key Performance Indicators (KPIs)
          • Manage client relationships on a day-to-day level, including regular correspondence through phone calls, video conferencing, in-person meetings and email
          • Ensure all client KPIs are achieved and provide early and honest communication when activity requires adjustment
          • Work swiftly to identify and solve problems with client relationships and project deliverables
          • Communicate effectively with all stakeholders including clients, suppliers, media and other agencies
          • Manage contracts and procurement processes, including:
          • Negotiate terms and manage contracts to reflect Think HQ Group and Client expectations
          • Ensure contract deliverables are clearly detailed against clear milestones and timelines
          • Manage a portfolio of client accounts, with a focus on creative-led and multi-disciplined communication and marketing projects
          • Oversee and manage the delivery of advertising-led campaign reports, including supporting the set-up of KPI frameworks and reporting structures in collaboration with all involved teams
          • Participate in the research, writing and delivery of advertising-led new business pitches and proposals
          • Manage client project budgets
          • Other project management and client service tasks as directed.

           About you

          • You are well presented, self-motivated individual who is bright and enthusiastic with exceptional interpersonal skills
          • You have an undergraduate or postgraduate degree in Communications, Marketing, Business or related fields
          • You have over 4 years of experience in a similar role.
          • Knowledge and experience with integrated communications campaign
          • You have exceptional written and verbal communication skills coupled with strong attention to detail and organisational skills
          • You have the ability to work well under pressure and within a team
          • You are an exceptional project manager
          • Your ability to manage budgets and timelines is exemplary
          • You thrive in a fast-paced environment and love to juggle various projects at the same time
          • You’re driven to solve problems proactively, and can do so independently

          Desirable

          • Processes including both above and below the line channels
          • Knowledge of diverse and inclusive communications
          • Knowledge of multicultural and multilingual communications
          • Knowledge of creative and production processes, including media planning and dispatch
          • Knowledge of PR, media, stakeholder communications
          • Knowledge of community engagement principles

          Looking for more reasons to join #TeamThinkHQ?

          • Ability to grow within the role as the business grows
          • Flexible working options to promote healthy work/life boundaries
          • Competitive above market pay rates + annual remuneration reviews
          • Family-friendly employer + paid parental leave
          • Day-to-day recognition and appreciation programs
          • Access to a free and confidential Employee Assistance Program + free health and wellness resources + wellness check-ins
          • An abundance of social events and time to celebrate all our wins

          How to apply

          We are an inclusive agency and people from all backgrounds and abilities are encouraged to apply. If you are looking for a position that offers you the opportunity to grow and develop your skills further, please apply.

          Extra Info

          Send your resume together with a covering letter telling us why you want to become a team member of Think HQ

          • Applications without Resumes and/or Covering letters will not be considered.
          • Applicants need to have the right to work in Australia.
          • You may be required to obtain a working with children’s check.

          Job Description

          At Think HQ, we use inclusive communications to tackle complex social challenges and promote for-purpose projects.

          Social media is one of the key places where people share opinions, gain information, and make up their minds. We’re looking for someone to help us create and implement content plans that will inform those conversations, to help us and our clients create positive social outcomes.

          As Social Media Content Specialist, you will create and execute content plans and strategies for social media accounts and digital content projects.

          You will create strategic content plans for earned and owned social content. You’ll advise on metrics for success and report on results. And you will ideate, pitch and create engaging content. Content that’s impactful and suited to the platform. You will act as an advisor on social media content and planning for projects and clients across the Integrated Communications function, and for the wider agency. You’ll also contribute to the management and execution of projects across the Content and Earned Strategy team as appropriate. You'll be flexible - keen to apply your skills to a range of projects and tasks. You’ll join a diverse team of communications experts who you’ll work closely with, learn from, and teach a thing or two. And we'll be excited to have you.

          About Us

          We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production. Our skills are diverse, but we’re all united by our passion for projects that deliver positive outcomes for people, places and the planet.

          We’re a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do.

          We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we’re united by our mission to make change. Our growth is underpinned by our values.

          Think HQ values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

          Responsibilities

          In this role you will:

          • Plan content for digital channels
          • Produce and present content plans and strategies
          • Write and produce content for social media channels
          • Write and dispatch email campaigns
          • Report on social media performance, including insights to drive future activity.
          • Lead the ideation of content ideas for social media projects and social media components of wider projects
          • Participate in the research, writing and delivery of new business pitches and proposals.
          • Contribute to building Think HQ’s reputation through social media and newsletter content development.

          About you

          • Tertiary qualifications in communications or related field, or equivalent experience
          • 3+ years’ experience working in social media and/or communications
          • Exceptional written and verbal communications skills
          • Demonstrated understanding of the social media landscape and communications in Australia – including the political and social contexts.
          • Experience with social media authoring and scheduling tools such as Sprout Social or Smartsheet.
          • Comfortable working as a team while being self-directed
          • Excellent organisation and time management skills, with the ability to juggle multiple projects/tasks and meet set deadlines
          • Comfortable working across multiple projects with various teams
          • Experience in Adobe suite or similar content creation tools to produce static visual content
          • Experience in an agency or fast-paced environment
          • Demonstrated ability to delegate and monitor tasks

          What's on offer?

          You will be offered an above-award salary as well as ongoing professional development opportunities.

          Flexible hours negotiable.

          How to apply

          We are an inclusive agency and people from all backgrounds are encouraged to apply. If you are looking for a position which offers you the opportunity to grow and develop your skills further, please apply.

          Send your resume together with a covering letter telling us why you want to become a team member of Think HQ. Applications without both a resume and cover letter will not be considered.

          Extra Info

          Applicants need to have the right to work in Australia.

          You may be required to obtain a working with children’s check.

          Job Description

          We’re looking for an Account Manager to join CultureVerse and our mission of using communications campaigns to ensure every Australian in our diverse community is included and represented.

          We are the specialist multicultural communications arm of Think HQ, a full-service agency committed to creating inclusive communications, and working on projects that produce positive outcomes. We work closely alongside a range of experts, from public relations to creative to First Nations engagement.

          In this role you’ll develop and implement integrated and PR-led campaigns targeting multicultural Australian audiences.

          About Us

          CultureVerse is the specialist multicultural communications and engagement arm of Think HQ. We use communications to drive positive outcomes for people, create positive change in behaviour and culture, and foster a more inclusive community.

          We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production. Our skills are diverse, but we’re all united by our passion for projects that deliver positive outcomes for people, places and the planet.

          We’re a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do.

          We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we’re united by our mission to make change. Our growth is underpinned by our values.

          Think HQ values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

          Responsibilities

          As an Account Manager, you will:

          • Manage a range of CultureVerse client accounts with a focus on public relations while supporting projects that include community and stakeholder engagement and creative outputs for below the line channels
          • Work with relevant team members to develop clear, concise and inclusive PR strategies and implementation plans for new project briefs, providing appropriate recommendations for engaging Australia’s diverse population
          • Liaise with and engage effectively with the media, with a focus on multicultural media channels
          • Liaise with and provide strategic advice to external clients regarding emerging issues and or upcoming projects
          • Produce and/or oversee the development of effective and high-quality written materials in a range of PR formats (e.g. media releases, eDM copy, stakeholder plans) and in a style suitable for translation
          • Plan and oversee the delivery of media and stakeholder events
          • Undertake evaluation activity for projects, as required
          • Keep across relevant multicultural community issues and related government policies/announcements
          • Proactively contribute to new business growth, as well as growing existing client accounts – including playing a key role in the research, writing and delivery of new business pitches and proposals
          • Support with the mentoring of junior members of the team.

          About you

          • Undergraduate or post-graduate studies in Public Relations, Communications or related field, and minimum 4-5 years’ industry experience
          • Excellent written and verbal communication skills, including writing for media and a variety of audiences such as those with low English proficiency, and writing materials for translation
          • A familiarity with language/s other than English would be highly valued
          • Excellent organisation and time management skills, with the ability to juggle multiple projects/tasks and meet set deadlines
          • Interest in or experience engaging with multicultural communities, including basic understanding of Australia’s cultural demographics, relevant Government policies and approaches, principles of cultural diversity
          • Proven ability to manage client and projects, develop effective PR strategies, meet deadlines, and liaise with suppliers and stakeholders
          • Excellent knowledge of print, online and broadcast media and PR processes, plus a genuine interest in news and current affairs
          • Excellent attention to detail
          • Understanding of the concept of cultural competency and a commitment to being culturally competent
          • Ability to accept feedback in a positive manner and apply learnings to future work
          • Experience planning and delivering successful media and stakeholder events or activations; and experience working on government or behaviour change campaigns would be considered a real bonus.

          What's on offer?

          You will be offered an above-award salary as well as ongoing professional development opportunities.

          Flexible hours negotiable.

          How to apply

          We are an inclusive agency and people from all backgrounds are encouraged to apply. If you are looking for a position which offers you the opportunity to grow and develop your skills further, please apply.

          Send your resume together with a covering letter telling us why you want to become a team member of CultureVerse. Applications without both a resume and cover letter will not be considered.

          Extra Info

          Applicants need to have the right to work in Australia.

          You may be required to obtain a working with children’s check.