Our proposition to you
It’s a fun, challenging gig. The kind where you’ll meet inspiring people, learn about things you may never knew existed, and go home each day feeling like you’ve done something good. We support and respect one another, so everyone — no matter how long you’ve been here — is given room to speak up and share ideas.
Think HQ values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.
Current job openings
We’re looking for an Account Director to join CultureVerse and our mission of using communications campaigns to ensure every Australian in our diverse community is included and represented.
About the CultureVerse Team
CultureVerse is the specialist multicultural communications and engagement arm of Think HQ. We use communications to drive positive outcomes for people, create positive change in behaviour and culture, and foster a more inclusive community.
We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we’re united by our mission to make change. Our growth is underpinned by our values. We’re a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do.
We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production.
Our skills are diverse, but we’re all united by our passion for projects that deliver positive outcomes for people, places and the planet.
Some of the things you’ll be doing in this role include:
- Independently manage a range of CultureVerse client accounts with a focus on strategic communications and projects that include in-language advertising, owned channel content, public relations, events and community and stakeholder engagement
- Lead and collaborate with relevant team members to develop clear, concise and inclusive communication strategies and implementation plans for new project briefs, providing appropriate recommendations for engaging Australia’s diverse population
- Work collaboratively with Think HQ departments and agency partners to shape and deliver integrated communication campaigns, including: contributing to research plans and projects, ensuring quantitative and qualitative activities are designed to be inclusive and representative of the campaign’s target audiences, providing recommendations on channels, formats and user experiences; and consult on culturally inclusive campaign concepts, language, talent and content.
- Liaise with and provide strategic advice to external clients regarding emerging issues and or upcoming projects
- Produce and/or oversee the development of effective and high-quality audio, visual and written materials in a range of formats (e.g. videos, audio messages, media releases, articles, website and eDM copy, social media materials, stakeholder kits) and in a style suitable for translation
- Plan and oversee the delivery of media and stakeholder events and partnerships
- Liaise with and engage effectively with the media, with a focus on multicultural media channels
- Build and maintain strong relationships with multicultural stakeholders and community leaders
- Support and manage junior members of the team
- Undertake evaluation activity for projects
- Keep across relevant multicultural community issues and related government policies/announcements
- Proactively contribute to new business growth, as well as growing existing client accounts – including playing a key role in the research, writing and delivery of new business pitches and proposals.
- Undergraduate or post-graduate studies in Public Relations, Communications or related field, and minimum 5 years’ industry experience preferably in an agency environment
- Proven ability to write, plan and implement communications plan and strategies to meet a wide range of client's needs
- Excellent organisation and time management skills, with the ability to juggle multiple projects/tasks and meet set deadlines
- Excellent written and verbal communication skills, including writing for media and a variety of audiences such as those with low English proficiency, and writing materials for translation
- Interest in or experience engaging with multicultural communities, including basic understanding of Australia’s cultural demographics, relevant Government policies and approaches
- Proven ability to manage client and projects, develop effective communication and PR strategies, meet deadlines, and liaise with suppliers and stakeholders
- Knowledge of print, online and broadcast media and PR processes, plus a genuine interest in news and current affairs
- Excellent attention to detail
- Understanding of the concept of cultural competency and a commitment to being culturally competent
- Ability to accept feedback in a positive manner and apply learnings to future work
- Experience planning and delivering successful media and stakeholder events or activations; and experience working on government or behaviour change campaigns would be considered a real bonus.
Don’t worry if you don’t tick every requirement on this list – our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.
- Location: South Melbourne, Australia
- Engagement: Full-time
- Job Type: Permanent
Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.
Think HQ is committed to providing a unique work environment by rewarding talent, celebrating diversity and encouraging forward-thinking. We are an equal opportunity employer, and we are committed to building a diverse and inclusive workplace. All qualified applicants will be considered for this position without regard to race, culture, religion, sexual orientation, gender identity or disability. We encourage Aboriginal and Torres Strait Islander peoples and people of all
We are seeking a highly motivated and experienced Program Manager to join our language services team. In this role, you will be responsible for coordinating a translation service for the aged care sector, with a focus on delivering excellent client service to aged care providers.
You will be the first point of contact for organisations requesting translations, helping them to understand the program and coordinating the process with our in-house translation management team to deliver an efficient and valuable service. You will also set goals, monitor progress, and report on project performance.
You will have strong collaboration, problem solving, and relationship-building skills with diverse groups of people. You will also develop and implement strategies to promote the service by establishing and nurturing relationships with stakeholders and providers.
Some of the things you’ll be doing in this role include:
Client Service
- Act as the first point of contact - via phone and email - for providers seeking to access the translations service
- Liaise with the service funder and maintain a strong working relationship with their representatives
- Liaise with clients to review materials and develop accurate and thorough briefs that meet the program eligibility requirements
- Provide advice about the translation service and process to support clients
- Maintain open and timely written and verbal communication with clients throughout the translation process.
Service coordination
- Maintain data and record keeping for all requests on the project management platform
- Develop quotes for requests and manage approvals as required
- Liaise with our in-house translation management team to ensure translation requests are understood and delivered in a timely manner to a high quality
- Deliver monthly and quarterly reporting on service utilisation using data from the project management and finance platforms
- Attend Work in Progress meetings and document actions and notes for the broader team
- Identify ongoing opportunities to make improvements to the service and develop recommendations.
Stakeholder engagement
- Develop and maintain relationships with stakeholders from the aged care sector and government to promote an understanding of the service.
- Provide advice and input into the promotion of the service.
About Us
We're a genuinely collaborative, full-service communications agency working across public relations, advertising, multicultural communications, web design, animation, film and audio production. Our skills are diverse, but we’re all united by our passion for projects that deliver positive outcomes for people, places and the planet.
We’re a diverse bunch; ex-journos, filmmakers, social researchers, PR professionals, community engagement specialists, writers, animators, designers, and strategists who love what we do.
We unapologetically seek out work that will have a genuine positive impact. We all know where we are headed, and we’re united by our mission to make change. Our growth is underpinned by our values.
Think HQ values inclusion and diversity – it’s the reason we can do the work we do. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.
- You have qualifications or extensive industry experience in program management, communications, or language services.
- You are a well-presented, self-motivated individual who is bright and enthusiastic with exceptional interpersonal skills
- You love to develop solutions and problem solve in collaboration with people.
- You have outstanding written and verbal communication skills coupled with strong attention to detail and organisational skills
- You are confident using applications such as project management and CRM platforms
- Ability to multitask and meet deadlines
- You’re curious and have a keen willingness to learn new things
Don’t worry if you don’t tick every requirement on this list – our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.
- Location: South Melbourne, Australia
- Engagement: Full-time
- Job Type: Permanent
Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.
Think HQ is committed to providing a unique work environment by rewarding talent, celebrating diversity and encouraging forward-thinking. We are an equal opportunity employer, and we are committed to building a diverse and inclusive workplace. All qualified applicants will be considered for this position without regard to race, culture, religion, sexual orientation, gender identity or disability. We encourage Aboriginal and Torres Strait Islander peoples and people of all backgrounds to apply.